ARTURO APONTE
Victorville,CA
Summary
At Universal Collision Center, I excelled as an Auto Collision Estimator, enhancing efficiency and customer satisfaction through expert estimating techniques and exceptional communication skills. My proactive approach in negotiating with insurance companies and streamlining processes led to consistently meeting performance targets. Skilled in cost analysis and insurance negotiation, I fostered trust and efficiency, significantly improving client service experiences. Auto collision professional with proven track record in accurately assessing and estimating repair costs. Known for strong analytical skills and ability to provide clear, actionable recommendations. Collaborative team player who adapts to evolving project needs and focuses on delivering high-quality results.
Overview
15
15
years of professional experience
Work History
AUTOCOLLISION ESTIMATOR
UNIVERSAL COLLISION CENTER
09.2009 - Current
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
Education
High School Diploma -
MARINA HIGH SCHOOL
Huntington Beach, CA06-1987
Skills
- Estimating Techniques
- Cost Analysis
- Insurance Negotiation
- Parts identification
- Body Repair Techniques
- Labor Rate Calculation
- Supplemental Estimating
- Insurance procedures
- Parts Ordering
- Claims Processing
Languages
Spanish
Professional Working
Timeline
AUTOCOLLISION ESTIMATOR
UNIVERSAL COLLISION CENTER
09.2009 - Current
High School Diploma -
MARINA HIGH SCHOOL
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