Arturo Ayala
San Diego ,CA
Summary
Results-driven entrepreneur and business leader with 15+ years of experience driving growth, innovation, and excellence in dynamic organizations. Proven track record of success in managing large teams, developing strategic plans, and delivering exceptional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Zion Car Wash
01.2017 - Current
- Managed daily operations across 5 locations, overseeing a team of 120 employees and driving a 25% increase in revenue
- Developed and executed effective marketing strategies, expanding customer base and enhancing brand visibility
- Implemented efficient operational systems, improving productivity and reducing cost
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Overnight Front Desk Agent
Bahia Resort Hotel
05.2020 - 10.2020
- Provided exceptional customer service, exceeding guest expectations through personal attention and timely issue resolution
- Coordinated with other departments to ensure seamless guest experiences
- Utilized effective up-selling techniques to increase revenue
- Managed house bank and adhered to cash handling procedures
- Processed guest billing using various payments
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Managed room inventory effectively, ensuring
Owner
Las 5 Salsas
01.2015 - 01.2018
- Developed and executed business plans, resulting in significant revenue growth and improved profitability
- Built and maintained strong relationships with suppliers, ensuring timely deliveries and competitive pricing
- Recruited, trained, and motivated high-performing teams, ensuring exceptional customer service and loyalty
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Expanded business into new markets, cond
Owner
Love Shack Cabo San Lucas
01.2013 - 01.2016
- Successfully launched and managed a restaurant in a competitive market, achieving average monthly sales of $250,000
- Built and maintained a loyal customer base, ensuring repeat business and driving revenue growth
- Implemented effective inventory management systems, reducing waste and improving profitability
- Managed day-to-day business operations.
Owner
UE Kara Sushi and Grill
01.2010 - 01.2013
- Built and maintained a strong team, driving business growth and improving customer satisfaction
- Developed and executed marketing strategies, increasing brand visibility and attracting new customers
- Implemented efficient operational systems, improving productivity and reducing costs
Education
High School Diploma -
Chula Vista High School
Chula Vista2005
Some College (No Degree) - Business Administration And Management
Southwestern Collage
Chula VistaSkills
- Strategic Business Planning
- Team leadership
- Brand strategy development
- Budgeting and financial analysis
- Operational efficiency oversight
- Customer service expertise
- Proficient in prioritizing tasks
- Efficient inventory management
- Proficient in conflict management
- Strategic negotiation skills
- Flexible problem-solving
- Effective problem resolution
- Communication
- Employee relations management
- Supply Chain Management
- Data-driven decision making
- Expense management
- Customer service
- Hospitality services
- Reservation systems
- Front desk management
- Housekeeping
Certification
Food Safety Certification
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Overnight Front Desk Agent
Bahia Resort Hotel
05.2020 - 10.2020
Owner
Zion Car Wash
01.2017 - Current
Owner
Las 5 Salsas
01.2015 - 01.2018
Owner
Love Shack Cabo San Lucas
01.2013 - 01.2016
Owner
UE Kara Sushi and Grill
01.2010 - 01.2013
Some College (No Degree) - Business Administration And Management
Southwestern Collage
High School Diploma -
Chula Vista High School
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