Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Arturo Blanco

Boca Raton

Summary

I am a results-driven with a passion for leading high-performing teams and delivering operational excellence across diverse, large-scale markets. With a proven history of driving revenue growth and fostering collaborative success, I specialize in building networks that create value for both organizations and their customers. My expertise in strategic operations allows me to drive market expansion, enhance sales performance, and optimize processes to achieve sustainable growth. I am skilled in talent development, focusing on recruiting, mentoring, and shaping future leaders to ensure long-term organizational success. Additionally, I deliver impactful solutions in business innovation, including merchandising, loss prevention, workplace safety, and customer service.

Throughout my career, I have successfully managed large-scale projects, consistently surpassing performance benchmarks. I am adept at using market insights, project management skills, and strategic vision to boost revenue, capture market share, and align results with company goals. Passionate about empowering teams and leveraging innovative strategies, I am committed to driving organizational excellence and fostering a culture of continuous improvement.

Overview

23
23
years of professional experience

Work History

District Leader | Customer Success Southeast Region

PetSmart
05.2017 - Current
  • Manage 16 stores and Customer Success across the South Florida District, accounting for $102 millions in annual revenue and strategic point of contact and trusted partner for our customers from 289 stores.
  • Exceeded sales revenue targets by at least 5% for the past 5 years.
  • Managed budgets responsibly, allocating resources effectively for optimal district growth.
  • Designed and implemented a weekly coaching, learning, and development program for all store Managers that drive energy and focus on accountability.
  • Ensured compliance with state regulations, maintaining accurate records, reporting, and documentation as required.
  • Review and monitor scheduling, purchases, and expenses to meet, and outperform quarterly budget and Region P&L captain.
  • Oversaw the hiring process for new staff, ensuring a diverse and highly qualified team of educators.
  • Maximize sales while minimizing shrinkage through excellent customer experience and adherence to standard practices.
  • Ensured safe learning environments by implementing comprehensive safety protocols at each stores.
  • Schedule and lead weekly virtual meetings for all store managers to discuss sales promotions and new inventory, while providing a platform for all to voice concerns.
  • Weekly district performance, recognizing the team on associate development.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Develop a customer experience program that helps the region gain and retain more customer and partner with the Director of Customer Success.
  • Working with Sr. Product Manager to lead the strategy, vision, and roadmap of our online and omni-Journeys in our region with 289 stores.
  • Enhanced district performance by implementing data-driven strategies and streamlining processes.
  • Implemented data analysis tools to identify areas of improvement and track progress toward goals.

Store Manager

PetSmart
02.2007 - 05.2017
  • Assigned to turn-around the bottom performance store from 1500 in the company to be on the top 10% in the company in less than 1 year.
  • Based on consistent performance, was selected to open multiple new locations in Florida.
  • Selected to go to a National Sales meeting in Arizona for 5 years in a roll. Only the TOP 5% performance in the company gets selected.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
  • Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.
  • Approved regular payroll submissions for 38 employees within Kronos.
  • Managed inventory control, cash control, and store opening and closing procedures.

Business Development Manager

SHURGUARD STORAGE
03.2002 - 01.2007
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.

Education

BBA - Computer Science

Florida Atlantic University
Boca Raton, FL
08.2016

Skills

  • Management, Team Leadership, and Coaching
  • Critical Thinking
  • Communication and Presentation Skills
  • Employee and Manager Training and Development
  • Maximizing Profitability
  • Scrum Master
  • Financial Analysis
  • Business Analysis
  • Six Sigma White and Green Belt
  • Customer Relations (CRM)
  • Customer Acquisition
  • Strategic Planning
  • Operations and Logistics
  • Data Analytics
  • Sales Forecasting and Marketing
  • Cyber Incident and Digital Forensics
  • Microsoft Office (Word, Excel, OneDrive, MS-Teams, PowerPoint, OneNote), Salesforce, RATE 360, Medallia platform, Zendesk, SAP ERP software proficiency
  • Community engagement
  • Inventory management
  • Emergency response procedures
  • Staff development
  • Project scheduling
  • Project planning and development
  • Schedule management

LANGUAGES

Spanish - Native or Bilingual
English - Native or Bilingual

Timeline

District Leader | Customer Success Southeast Region

PetSmart
05.2017 - Current

Store Manager

PetSmart
02.2007 - 05.2017

Business Development Manager

SHURGUARD STORAGE
03.2002 - 01.2007

BBA - Computer Science

Florida Atlantic University