Arturo Campos
Chicago,IL
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Frequently praised as hard-working by my peers, I can be relied upon to help your department achieve its goals. Adaptable professional with 7 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the Collections and Recoveries Analyst role at your company.
Overview
7
7
years of professional experience
Work History
Customer Advocate
Opploans
12.2022 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Loan Advocate
OppLoans
09.2017 - 12.2022
- Worked with customers in via telephone to answer questions, processed loan applications, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income via paystubs, bank statements, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Processed loan applications and monitored progress from start to finish.
Education
High School Diploma -
George Washington High School
Chicago, IL06.2005
Skills
- Educating customers
- Conflict Resolution
- Complaint Handling
- Inbound Call Management
- Persuasive Communication
- Active Learning
- Policies and Procedures Adherence
- Customer Service
- Problem-Solving
- Attention to Detail
- Calm and Professional Under Pressure
- Excellent Communication
Languages
English
Spanish
Timeline
Customer Advocate
Opploans
12.2022 - Current
Loan Advocate
OppLoans
09.2017 - 12.2022
High School Diploma -
George Washington High School
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