Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Arturo Cubos IV

Houston

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Senior Manager

Discount Tire
Houston
07.2019 - 03.2025
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established effective communication channels between different departments within the organization.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
  • Provided strategic direction to departmental heads regarding resource allocation decisions.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Technician Apprentice

Take 5 Oil Change
Huntsville
07.2018 - 07.2019
  • Performed oil changes on vehicles according to manufacturer specifications and customer requirements.
  • Updated job knowledge by participating in educational opportunities such as seminars or workshops.
  • Followed safety protocols including proper handling of hazardous materials in accordance with company regulations.
  • Completed system diagnostics and full automotive troubleshooting and testing.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Planned work procedures using charts, technical manuals and experience.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Provided estimates for labor costs associated with oil changes and other services.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.

Education

Bachelor of Science - Criminal Justice

Sam Houston State University
Huntsville, TX
08-2020

Skills

  • Operational efficiency
  • Contract negotiation
  • Employee training
  • Performance management
  • Marketing management
  • Team development
  • Time management
  • Problem resolution
  • Data-driven decision making
  • Customer service
  • Idea development and brainstorming
  • Professionalism
  • Employee development
  • Strategic planning
  • Conflict resolution

Affiliations

  • Purple Belt in Jiu Jitsu
  • 6years of training

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Senior Manager

Discount Tire
07.2019 - 03.2025

Technician Apprentice

Take 5 Oil Change
07.2018 - 07.2019

Bachelor of Science - Criminal Justice

Sam Houston State University

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Arturo Cubos IV