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Arturo Davalos
CHULA VISTA,CA
Work Preference
Summary
I am a results-driven retail professional with nearly seven years of experience in sales, customer service, store operations, and order fulfillment within a fast-paced environment. Trusted to lead daily operations in the absence of management by resolving register issues, coordinating workflows, and ensuring an exceptional customer experience. I also am recognized as a subject matter expert in online order management and shipping processes, with extensive experience using IBM Sterling Order Management to process and fulfill customer orders accurately and efficiently. I have proven the ability to train and mentor new hires, manage inventory and logistics, assemble merchandise, and support opening and closing procedures. I Consistently contribute to sales performance through relationship building, rewards program enrollment, and credit card acquisition while maintaining high operational standards and a team-first mindset.
Overview
6
6
years of professional experience
Work History
Sales Team Leader
World Market Cost Plus
Chula Vista, CA
06.2022 - Current
- Serve as the designated shift leader in the absence of management, providing operational support and resolving register issues through authorized overrides and system approvals.
- Deliver exceptional customer service by assisting customers throughout the sales floor, answering product questions, and helping load large purchases such as furniture into customer vehicles.
- Drive store performance by actively enrolling customers in rewards programs and credit card applications while contributing to daily sales goals.
- Manage online and in-store pickup orders using IBM Sterling Order Management reviewing aged orders, processing transactions, and ensuring timely fulfillment.
- Recognized as the primary resource for shipping and order management, utilizing extensive knowledge of store systems to troubleshoot issues and maintain efficient operations.
- Operate cash registers accurately while handling high-volume transactions and maintaining company policies and procedures.
- Maintain comprehensive knowledge of stockroom inventory across furniture, food, and beverage departments to support customer requests and store operations.
- Assemble and prepare furniture, including tables, chairs, and sofas, for display and customer pickup.
- Train and mentor new team members on company standards, operational procedures, and customer service expectations.
- Assist with logistics by receiving beverage deliveries and weekly truck shipments, organizing inventory, and ensuring merchandise is processed efficiently.
- Collaborate with the team to achieve daily sales targets, operational goals, and customer engagement metrics.
Presence Growth Marketing Agency
Chula Vista, CA
09.2020 - Current
- Identifying the root cause of customer issues and communicating technical solutions (back end data analysis)
- Helping maintain company culture, facilitating communication, and building cohesion between virtual team members via GroupMe and Zoom.
Ride Operator
Sesame Place
Chula Vista, CA
03.2022 - 06.2022
- Fasten and check safety of guest or provided them with instructions for fastening devices
- Directed guest to rides, seats and attractions
- Monitor activities to ensure adherence to rules and safety procedures or arrange the removal of non compliant guest
- Keep informed of emergency evacuation and shut down procedures
Content Creation/Production
LOCQL Media/Production
San Diego, CA
10.2020 - 01.2021
- Created 6 films for cliental that helped grow account of over 12k
- Overlooked locations in the county based on evaluation of customers wants & needs.
Education
High School Diploma -
Olympian High School
Chula Vista, CA2020
Skills
Leadership & Shift Operations
Customer Service
Sales & Relationship Building
Order Fulfillment & Shipping
IBM Sterling Order Management
Inventory Management
Logistics & Receiving
Cash Handling & Register Operations
Team Training & Mentoring
Furniture Assembly
Problem Solving
Credit Card & Rewards Program Enrollment
Call center operations
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Team Leader
World Market Cost Plus
06.2022 - Current
Ride Operator
Sesame Place
03.2022 - 06.2022
Content Creation/Production
LOCQL Media/Production
10.2020 - 01.2021
Presence Growth Marketing Agency
09.2020 - Current
High School Diploma -
Olympian High School