Arturo Franco
Anaheim,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Starbucks
10.2014 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Food And Nutrition Entrpreneurship
Arizona State University
Tempe, AZ03.2025
Associate of Arts - Sociology
Orange Coast College
Costa Mesa, CA01.2012
Skills
- Operations Management
- Product and Service Knowledge
- Task Delegation
- Team Motivation
- Money Handling
- Promotional Planning
- Sales Growth
- Project Management Abilities
- Strategic Planning
- Staff Development
- Staff Management
- Customer Rapport
Accomplishments
Partner of the Quarter 2014-2024
Certification
Coffee Master
Food Handler's Cerification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Assistant Manager
Starbucks
10.2014 - Current
Bachelor of Science - Food And Nutrition Entrpreneurship
Arizona State University
Associate of Arts - Sociology
Orange Coast College