Arturo Hernandez
Tampa,FL
Summary
Hospitality and staffing professional with experience in Food & Beverage operations, events, and banquets. Skilled in client management, recruitment, employee training, and service delivery, with a proven ability to resolve conflicts and support efficient team performance. Recognized for ensuring guest satisfaction and maintaining high service standards across diverse operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Heart of the House Hospitality
Chicago, Illinois
09.2024 - 08.2025
- Led recruitment efforts, sourcing, interviewing, and onboarding staff to meet diverse client workforce needs.
- Managed employee relations, resolving workplace conflicts and addressing performance concerns to maintain a positive work environment.
- Conducted regular client and employee meetings to align staffing strategies with business goals.
- Trained new hires and team members on HR policies, compliance, and account management best practices.
- Oversaw multiple client accounts, balancing HR responsibilities with operational support to ensure smooth staffing operations.
Area Manager
Xclusive Services of Florida
Tampa, Florida
11.2022 - 08.2024
- Oversaw daily operations across multiple service industry locations, ensuring efficiency and consistency in service delivery.
- Managed and coached teams, implementing targeted training programs that improved staff performance and guest satisfaction.
- Conducted regular site inspections to guarantee compliance with quality standards, safety regulations, and brand expectations.
- Recruited, onboarded, and scheduled staff according to client needs, optimizing workforce allocation.
- Skilled in Food & Beverage operations with hands-on experience in events and banquets, staff recruitment, and operational support to deliver seamless service and memorable guest experiences.
- Resolved workplace issues and employee conflicts, ensuring fair outcomes and maintaining a positive work environment.
- Supported HR functions, including staff recruitment, onboarding, and conflict resolution.
Food Runner
Xclusive Services of Florida
Tampa, Florida
01.2021 - 11.2022
- Delivered food and beverage orders promptly and accurately, ensuring excellent guest service and satisfaction.
- Assisted servers and kitchen staff by coordinating orders, expediting dishes, and maintaining smooth service flow.
- Maintained cleanliness and organization in dining and service areas to uphold health and safety standards.
- Supported banquet and event operations, setting up service stations and assisting with high-volume functions.
- Collaborated with team members to anticipate guest needs and resolve service issues quickly and professionally.
Education
Bachelor of Science - Hospitality And Tourism
University of La Havana
La Havana Cuba07-2020
Skills
- Client management
- Recruitment strategies
- Employee training
- Performance management
- HR compliance
- Service delivery
- Food & Beverage operations
Affiliations
- Volunteering in animal rescue and community support activities in Chicago, demonstrating teamwork, empathy, and commitment to social responsibility.
Accomplishments
- Recognized for consistently meeting recruitment targets and ensuring high client satisfaction in staffing operations
Certification
- Food Handler / ServSafe Certification
- APA – Fundamental Payroll Certification (FPC) (In progress)
- Valid Driver’s License (U.S.)
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Timeline
Account Manager
Heart of the House Hospitality
09.2024 - 08.2025
Area Manager
Xclusive Services of Florida
11.2022 - 08.2024
Food Runner
Xclusive Services of Florida
01.2021 - 11.2022
Bachelor of Science - Hospitality And Tourism
University of La Havana
Similar Profiles
Nelkar Pereira fuenmayorNelkar Pereira fuenmayor
Director of Special Projects at Heart of the House HospitalityDirector of Special Projects at Heart of the House Hospitality
Evelyn LigEvelyn Lig
MLR at JW Marriott at Heart of the House HospitalityMLR at JW Marriott at Heart of the House Hospitality
Paulette AguiarPaulette Aguiar
National AR Support Manager at Heart of the House HospitalityNational AR Support Manager at Heart of the House Hospitality
ANGEL ROSIERANGEL ROSIER
Cosmetologist at Mimie's House of Beauty SuitesCosmetologist at Mimie's House of Beauty Suites
Juliette ValleyJuliette Valley
Full-Time Server at TopgolfFull-Time Server at Topgolf