Arturo Lopez

Work History

Harbor View Inn

01.2013 - 12.2015

Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed safety protocols to minimize workplace accidents.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Collaborated with team members to complete larger repair projects efficiently.
Performed electrical and mechanical repairs of production equipment to minimize downtime.
Trained new employees on proper use and care of tools, machinery, and safety protocols.
Handled customer inquiries and suggestions courteously and professionally.

Holiday Inn Express

12.2015 - 01.2018

Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

Birnam Wood Montecito

01.2018 - Current

Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
Maintained accurate records of incidents, providing detailed reports for management review and analysis.
Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
Provided emergency first aid to guests and members.