Arturo Mendiola
Alvarado,TX
Summary
Highly skilled Server experienced in delivering an exceptional dining experience to customers. Highly knowledgeable about food and beverages, deep understanding of the menu, including ingredients, preparation methods, and pairings. This knowledge allows me to confidently make recommendations and provide detailed descriptions to guests, enhancing their dining experience. Attentive, friendly, and able to effectively communicate with guests and colleagues alike. Able to listen carefully to customer requests and address any concerns promptly and professionally. A positive attitude and the ability to remain calm under pressure.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Fort Worth, TX
08.2023 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Texas de Brazil
Fort Worth, TX
04.2022 - 08.2023
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Satisfied customers by offering condiments, napkins and other items.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Handled money transactions accurately while following company procedures for handling cash payments.
Assistant Manager
Mexicano Grille
Cleburne, TX
02.2020 - 03.2022
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Delegated work to staff, setting priorities and goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
High School Diploma -
Alvarado Highschool
Alvarado06.2020
Some College (No Degree) - Software Engineering
The University of Texas At Arlington
Arlington, TXSkills
- Food Inspection
- Food Running
- Beverage Preparation
- Supply Restocking
- Table Setting
- Safe Food Handling
- Guest Engagement
- Table Bussing
- Dining Crew Workflow Optimization
- Sales Techniques
- Positive and Professional
- POS Operation
Timeline
Server
Texas Roadhouse
08.2023 - Current
Server
Texas de Brazil
04.2022 - 08.2023
Assistant Manager
Mexicano Grille
02.2020 - 03.2022
High School Diploma -
Alvarado Highschool
Some College (No Degree) - Software Engineering
The University of Texas At Arlington