Arturo Mery
Eagle Pass,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Cashier
Stripes
12.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
Framing Carpenter
Various Contractors
04.2020 - 04.2022
- Enhanced project efficiency by accurately measuring and cutting materials for framing carpentry tasks.
- Increased client satisfaction by maintaining clean and organized job sites, adhering to safety protocols.
- Improved project timelines by effectively collaborating with team members on various framing projects.
- Delivered high-quality craftsmanship by consistently following architectural blueprints and specifications.
- Assured structural integrity of buildings through skilled installation of floor systems, walls, and roof trusses.
- Expedited construction process by skillfully utilizing power tools such as pneumatic nail guns, circular saws, and drills.
Water Transfer Operator
SwiftWater
01.2019 - 12.2019
- Improved water transfer efficiency by monitoring and maintaining equipment regularly.
- Optimized water usage by implementing effective water transfer systems and processes.
- Ensured regulatory compliance with environmental policies through careful water management practices.
- Reduced downtime by conducting routine maintenance on pumps, hoses, and pipelines.
- Managed accurate records of fluid transfers for efficient reporting and analysis.
- Collaborated with team members to complete water transfer projects on time and within budget constraints.
Delivery Driver
Pizza Hut
05.2017 - 11.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Delivery Driver
Dominos Pizza Inc.
04.2014 - 03.2017
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Education
No Degree - Criminal Justice
New Mexico Military Institute
Roswell, NMGED -
Eagle Pass High School
Eagle Pass, TXSkills
- Customer Service
- Computer savvy
- Product Recommendations
- Customer Assistance
- Time Management Skills
- Friendly, confident, and self-driven
- Customer Relations
- Resolving complex issues
- Customer Support
- Caller Assistance
- Fluent in English and Spanish
- Problem Solving
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Affiliations
- 3D modeling artist
- Proficient with a computer
References
References available upon request.
Timeline
Cashier
Stripes
12.2023 - 01.2024
Framing Carpenter
Various Contractors
04.2020 - 04.2022
Water Transfer Operator
SwiftWater
01.2019 - 12.2019
Delivery Driver
Pizza Hut
05.2017 - 11.2019
Delivery Driver
Dominos Pizza Inc.
04.2014 - 03.2017
No Degree - Criminal Justice
New Mexico Military Institute
GED -
Eagle Pass High School