Arturo Monje
The Bronx,New York
Summary
Dynamic General Manager with a proven track record at Chipotle, excelling in operations management and team building. Spearheaded initiatives that enhanced workflow and reduced service time, while fostering strong customer relations. Expert in P&L management and training, driving profitability and employee retention through strategic leadership and effective communication.
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Chipotle
New York, NY
10.2015 - Current
- Led operational efficiency initiatives, enhancing workflow and reducing service time.
- Managed staff training programs, improving employee performance and retention rates.
- Oversaw inventory management processes, ensuring stock accuracy and minimizing waste.
- Implemented strategic marketing campaigns, driving customer engagement and brand loyalty.
- Analyzed sales data to identify trends, informing menu development and promotional strategies.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science - Computer Information Systems
Lehman College
Bronx, NY05-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Verbal and written communication
- P&L management
- Schedule management
- Time management
- Training and coaching
- Relationship building
- Inventory control
- Employee scheduling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager
Chipotle
10.2015 - Current
Bachelor of Science - Computer Information Systems
Lehman College