Arturo Monje
The Bronx,New York
Summary
Dynamic General Manager with a proven track record at Chipotle, excelling in operations management and team building. Spearheaded initiatives that enhanced workflow and reduced service time, while fostering strong customer relations. Expert in P&L management and training, driving profitability and employee retention through strategic leadership and effective communication.
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Chipotle
10.2015 - Current
- Led operational efficiency initiatives, enhancing workflow and reducing service time.
- Managed staff training programs, improving employee performance and retention rates.
- Oversaw inventory management processes, ensuring stock accuracy and minimizing waste.
- Implemented strategic marketing campaigns, driving customer engagement and brand loyalty.
- Analyzed sales data to identify trends, informing menu development and promotional strategies.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science - Computer Information Systems
Lehman College
Bronx, NY05-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Verbal and written communication
- P&L management
- Schedule management
- Time management
- Training and coaching
- Relationship building
- Inventory control
- Employee scheduling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager
Chipotle
10.2015 - Current
Bachelor of Science - Computer Information Systems
Lehman College