Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arturo Montoya

Concord,CA

Summary

Dedicated mental health counselor with extensive experience in both inpatient and outpatient settings, focused on delivering tailored treatment solutions. Expertise in developing personalized diagnoses and effective treatment plans, complemented by a strong commitment to enhancing patient well-being through community education initiatives. Proven ability to navigate complex cases with a respectful and empathetic approach.

Overview

13
13
years of professional experience

Work History

Mental Health Counselor

John Muir Health
Concord, CA
12.2024 - Current
  • Supervised client safety through evaluation of suicide and self-harm risk factors.
  • Fostered therapeutic relationships to enhance communication with clients and families.
  • Ensured compliance with HIPAA regulations by managing detailed client progress records.
  • Facilitated psychoeducation groups on topics such as stress management, coping skills, and relapse prevention.
  • Addressed urgent needs by providing rapid and empathetic crisis response for individuals experiencing distress.
  • Managed development programs fostering critical and creative approaches.
  • De-escalated crisis scenarios involving severe psychological and behavioral concerns.
  • Fostered collaboration and teamwork among colleagues through effective interaction.
  • Collaborated effectively with diverse teams to achieve objectives.
  • Exhibited exceptional problem-solving capabilities, resolving challenges efficiently.
  • Monitored patient vital signs during detoxification process.

Manager

Chipotle Grill
Danville, CA
09.2022 - Current
  • Analyzed financial statements to assess productivity.
  • Handled concerns promptly to ensure positive resolutions.
  • Guided team members on techniques to boost efficiency and customer interactions.
  • Managed cash reconciliations and ensured accurate balance sheets.
  • Developed scheduling strategies to enhance teamwork.
  • Coordinated team efforts by setting clear goals and task priorities.
  • Delivered leadership, insight and mentorship to new hires.
  • Employed strong verbal skills to interact with customers professionally.
  • Developed weekly duty assignments.

Service Manager

Chipotle Grill
Danville, CA
09.2020 - 09.2022
  • Evaluated employee performance, offering continuous feedback for growth.
  • Managed daily opening, closing, and shift change tasks to uphold operational standards.
  • Conducted regular one-on-one sessions to assess performance and align goals.
  • Handled escalated complaints to stabilize customer satisfaction levels.
  • Reviewed applicant qualifications and shared insights with HR on selection outcomes.
  • Maintained professionalism under stress.
  • Boosted customer satisfaction by addressing concerns and implementing tailored solutions.
  • Developed actionable plans to meet goals while prioritizing quality output.

Crisis Counselor

Telecare Corporation
Martinez, CA
11.2016 - 07.2021
  • Guided individuals in skill development to foster adaptability within diverse life situations.
  • Connected individuals with additional support services through referrals.
  • Conducted comprehensive documentation of sessions.
  • Provided support to restore calm during crisis situations.
  • Created comprehensive safety strategies to mitigate crisis risks.
  • Coordinated corrective actions effectively.
  • Addressed emergency scenarios swiftly to ensure calm environment and assess support required.
  • Performed household chores to maintain cleanliness.
  • Monitored routine patrols to ensure safety of residents and security of areas.
  • Built strong connections with residents to support adjustment.
  • Executed policies ensuring seamless administration of residential programs.
  • Worked together to establish objectives and plan steps for achievement.
  • Engaged in client meetings to design customized counseling plans based on specific requirements.

Asst

Telecare Corporation
Martinez, CA
11.2016 - 07.2021
  • Evaluated the effectiveness of care plans, recorded achievements from interventions and identified areas for improvement.
  • Documented discrepancies in vital signs and medication responses.
  • Utilized motivational interviewing for education and support purposes.
  • Conducted therapy sessions for individuals and groups in accordance with specified procedures.
  • Observed patients for irregular behaviors or illnesses, informing medical personnel promptly.
  • Promoted engagement in social interactions to enhance therapeutic progress.
  • Partnered with medical professionals to develop effective patient treatments.
  • Facilitated initial evaluations by completing forms and assessing mental health conditions.
  • Followed doctor's instructions to administer oral medications accurately.
  • Evaluated charts to ensure accurate and comprehensive documentation.
  • Utilized tools to track and assess potential risks, applying necessary discharge measures.

Kitchen Manager

Chipotle Grill
Danville, CA
09.2014 - 09.2020
  • Directed food preparation, production, and presentation aligned with quality and safety standards.
  • Collaborated effectively with team members to deliver exceptional customer service.
  • Managed food cost targets with inventory management capabilities.
  • Ensured consistent cleanliness and organization of food and beverage storage areas.
  • Supervised ingredient restocking procedures for freezers, fridges, and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Ensured optimal kitchen equipment performance through adherence to manufacturer's guidelines.
  • Increased hygiene by implementing comprehensive cleaning schedules for all equipment and surfaces.

Dietary Aide

NorthStar Senior Living
Concord, CA
06.2016 - 01.2018
  • Arranged tables prior to patient arrival to ensure efficient meal plan implementation.
  • Directed individuals in choosing balanced food options catering to nutritional requirements.
  • Performed regular maintenance to keep dining space impeccable.
  • Maintained cleanliness of kitchen, dining, and utility areas to ensure a healthy environment.
  • Distributed snacks to nurse station for allocation to designated residents.
  • Worked closely with a multidisciplinary team to address residents' nutritional requirements.
  • Delivered meals tailored to patients' dietary restrictions.
  • Provided nourishment according to scheduled menu ensuring dietary compliance.
  • Assessed dietary adequacy by calculating specific nutritional requirements.

Medication Technician

NorthStar Senior Living
Concord, CA
06.2016 - 01.2018
  • Monitored and answered patient call signals to identify requirements.
  • Maintained patient confidentiality by strictly following HIPAA regulations.
  • Aided in transferring residents using wheelchairs and adaptive devices.
  • Consistently restocked necessary supplies in both medical supply room and patient rooms.
  • Facilitated transfer of patients to examination and surgical tables.
  • Monitored and relayed complaints and physical symptoms to nursing staff.
  • Monitored for changes in patient physical, emotional, and symptomatic conditions.
  • Assisted patients with personal hygiene tasks including bathing, dressing and toileting.
  • Monitored and documented dietary consumption and fluid levels.
  • Monitored, documented, and communicated patient vital signs for medication administration.
  • Facilitated daily living tasks through meal service, ambulation, and patient positioning.
  • Supported nurses in providing wound care for pressure ulcers, bed sores, and surgical site wounds.

Kitchen Manager

Boscoz Burgerz
Martinez, CA
05.2012 - 05.2014
  • Set targets to improve quality and drive team motivation.
  • Supervised food preparation processes, ensuring adherence to quality standards.
  • Performed systematic rotation of inventory, including paper products and food ingredients.
  • Addressed guest concerns by providing solutions and ensuring a pleasant dining experience.
  • Developed programs to improve front-of-house staff's adherence to restaurant standards.
  • Conducted training sessions for staff on efficient food preparation, cash transactions and cleaning processes.
  • Maintained freshness of stored food by proper labeling, dating, and wrapping.
  • Monitored and maintained efficient operations of food prep tools to enhance safety.

Education

High School Diploma -

Concord High School
Concord, CA
06.2014

Some College (No Degree) -

Diablo Valley College
Pleasant Hill, CA

Skills

  • Effective Decision Making
  • Employee Oversight
  • Strong Verbal and Written Abilities
  • Strong Organizational Skills
  • Analytical Problem Solving
  • Conflict Resolution Expertise
  • Risk Management Planning
  • Documentation Skills
  • Effective Listening
  • Effective Prioritization
  • Timeliness Commitment
  • Punctual Participation
  • Maintains Professionalism in High-Stress Situations
  • Fluent in Spanish
  • Team Development
  • Collaborative Team Leadership
  • Talent Acquisition
  • Document Organization
  • Coordinating Service Referrals
  • Public Outreach Initiatives
  • Enthusiastic Approach
  • Understanding of Mental Health Conditions
  • Cognitive Behavioral Techniques
  • Crisis Management Skills Development
  • Effective Public Speaking
  • Administrative Support
  • Monitoring Client Progress
  • Team Leadership
  • Evaluating Team Performance
  • Workforce Education
  • Experienced in Crisis Resolution Techniques
  • Mental Health and Substance Abuse Expertise
  • Experienced in Facilitating Intake Conversations
  • Cultivating Relationships

Languages

Spanish
Native/ Bilingual

Timeline

Mental Health Counselor

John Muir Health
12.2024 - Current

Manager

Chipotle Grill
09.2022 - Current

Service Manager

Chipotle Grill
09.2020 - 09.2022

Crisis Counselor

Telecare Corporation
11.2016 - 07.2021

Asst

Telecare Corporation
11.2016 - 07.2021

Dietary Aide

NorthStar Senior Living
06.2016 - 01.2018

Medication Technician

NorthStar Senior Living
06.2016 - 01.2018

Kitchen Manager

Chipotle Grill
09.2014 - 09.2020

Kitchen Manager

Boscoz Burgerz
05.2012 - 05.2014

High School Diploma -

Concord High School

Some College (No Degree) -

Diablo Valley College

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Arturo Montoya