Arturo Moreno
Chandler,United States
Summary
Dedicated professional with a background in customer support, IT, and subrogation operations, seeking to transition into a Business Operations Associate role.
Experienced in utilizing various SaaS platforms, troubleshooting issues, and collaborating with cross-functional teams to enhance operational efficiency.
Adept at analyzing complex problems and implementing effective solutions. Passionate about leveraging technology to streamline business processes and improve stakeholder experiences across the Turo ecosystem.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subrogation
Turo
02.2023 - Current
- Joining the Turo Subrogation team early, I played a key role in establishing operations and achieved $600k in recoveries in the first two-quarters of my role
- Contributed significantly to training, document development, and strategy refinement as I was one of the first few members of the internal Subrogation team.
- Utilized various internal tools and SaaS platforms to manage claims and enhance operational efficiency
- Collaborated with cross-functional teams to address challenges and improve processes
Writer
USA TODAY Sports Media Group
01.2024 - 04.2024
- Covered football for the Atlantic Coast Conference (ACC), producing engaging and informative content
- Developed strong writing and editing skills, crafting articles that resonated with a diverse audience
- Collaborated with editors and other writers to ensure high-quality, timely content delivery
- Utilized various content management systems and digital platforms to publish and promote articles
SA IT Services
Robert Half
02.2022 - 11.2022
- Set up workstations with computers and necessary peripheral devices
- Checked hardware functionality, installed and configured software
- Ensured security and privacy of systems
- Performed troubleshooting on various technical issues
- Maintained detailed records of all technical activities and solutions
- Assisted users with Mac, iOS, Windows 10, and XP devices
Web Hosting
GoDaddy
09.2019 - 05.2020
- Assisted clients with deploying new software and hosting services, troubleshooting errors across various platforms
- Gained extensive experience working with multiple SaaS platforms, including Managed WordPress, Salesforce, Linux Hosting with cPanel, Plesk, and Office 365 products
- Demonstrated ability to quickly learn and adapt to new technologies and tools
- Crafted clear, user-friendly explanations of technical concepts for clients
Early Stage Account Manager
Santander Consumer USA
10.2017 - 10.2018
- Employed a collaborative strategy to effectively negotiate, recover, and settle accounts
- My focus was on pinpointing the primary reasons for customer queries and delinquencies, partnering closely with them to rectify these issues in a lasting manner
- In a streak of three months, I stood out by consistently ranking in the top quartile of the company, measured by successful recoveries of payments and commitments-to-pay negotiations.
Education
Programmer Bootcamp - Front End Web Development, Software Engineering
General Assembly
Chicago, IL10.2021
Skills
- Content Management
- Writing
- Customer Support
- SaaS Platform Management
- Process Documentation
- Content Creation and Management
- Problem-solving
- Cross-functional Collaboration
- Operational Efficiency
- Clear and Effective Communication
- Emerging Technologies
Websites
Certification
PL1 Auto Physical Damage Appraiser
Timeline
Writer
USA TODAY Sports Media Group
01.2024 - 04.2024
Subrogation
Turo
02.2023 - Current
SA IT Services
Robert Half
02.2022 - 11.2022
Web Hosting
GoDaddy
09.2019 - 05.2020
Early Stage Account Manager
Santander Consumer USA
10.2017 - 10.2018
Programmer Bootcamp - Front End Web Development, Software Engineering
General Assembly
PL1 Auto Physical Damage Appraiser
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