Arturo Ortiz
Houston ,TX
Summary
Dynamic operations professional with a proven track record at La Casona Restaurants, enhancing team performance and customer satisfaction. Expert in route planning and client relationship management, I excel in driving operational efficiency and fostering professional relationships. My leadership has significantly contributed to business development and performance optimization, embodying reliability and strategic planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resilient and organized Assistant proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales & Delivery Associate
Edittx LLC
09.2018 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Handled receipt, storage, identification and delivery of products for clients.
- Processed payments and handled cash transactions to secure proper compensation.
Assistant Manager of Operations
La Casona Restaurants
07.2002 - 07.2018
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
GED -
Brazosport College
Lake Jackson, TX12.2007
Skills
- Equipment Operation
- Payment Collection
- Teamwork and Collaboration
- English & Spanish Fluency
- Punctual and Reliable
- Client Relationship Management
- Customer Service
- Documentation And Reporting
- Valid Driver's License
- Employee Supervision
- Purchasing and planning
- Cost analysis and savings
- Performance Analysis
- Training and mentoring
- Business Development
- Scheduling Coordination
- Performance Tracking
- Policy Enforcement
- Budget Tracking
- Staff Training and Development
- New Employee Hiring
- Operations Management
- Budget Administration
Certification
CPR & FIRST AID TRAINING
HIPAA FOR HEALTHCARE WORKERS
Timeline
Sales & Delivery Associate
Edittx LLC
09.2018 - Current
Assistant Manager of Operations
La Casona Restaurants
07.2002 - 07.2018
GED -
Brazosport College