Arturo Ramirez
Austin,Texas
Summary
Dynamic IT professional with a strong background in troubleshooting and system diagnostics from MMP Consulting. Proven ability to resolve complex issues under pressure while training teams effectively. Skilled in TCP/IP management and compliance reporting, delivering high-quality support and enhancing operational efficiency in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Grimaldi's Coal Brick Oven Pizzeria
Austin, Texas
09.2025 - Current
- Operated and troubleshot POS systems, gaining hands-on experience with digital payment systems, basic diagnostics, and technical resets.
- Trained new staff on system usage and workflow processes, demonstrating leadership and communication skills.
- Resolved customer issues quickly and professionally, skills directly transferable to IT customer support and help desk roles.
- Provided high-quality customer service in a fast paced environment, effectively managing high-volume operations.
SOLIDS CONTROL SPECIALIST
MMP CONSULTING
Midland, Texas
01.2021 - 09.2025
- Diagnosed and resolved mechanical and system failures under pressure, building strong troubleshooting and analytical skills
- Performed detailed inspections, documentation, and compliance reporting-mirroring IT ticketing processes
- Collaborated with field teams to maintain uptime and reduce operational disruptions
- Maintained and repaired complex equipment, following strict procedures similar to IT and security standards
- Prepared surfaces by cleaning, sanding, and masking before painting.
- Applied primer and paint using spray guns and brushes for industrial equipment.
Education
Network Engineering -
CyberTex Institute Of Technology
Austin, Texas11-2025
IT & CyberSeurity Fundamentals - Information Technology
Coursera
Mountain View, CASkills
- TCP/IP and subnetting
- Cisco IOS fundamentals
- DHCP and DNS management
- System diagnostics and troubleshooting
- Windows, MacOS, and Linux
- PC assembly and maintenance
- Heavy machinery operation
- Compliance reporting and documentation
- Vulnerability analysis fundamentals
- Active Directory administration
- Office 365 and Google Workspace administration
- Technical documentation skills
- Team collaboration and training
- Emergency response preparedness
- Equipment setup
- Maintenance and repair skills
- Pressure control management
- Equipment maintenance
- Completion and workover procedures
Certification
- Google IT Support Professional Certificate, Completed
- CompTIA A+, In Progress
- Cisco: Linux Unhatched, Operating System Basics, In Progress
Languages
- Spanish
- English
Projects And Lab Experience
- Completed 100+ hours of TryHackMe networking, Linux, and cybersecurity labs
- Built and configured a personal PC and home network setup
- Practiced ticket workflows using mock ServiceNow and Jira systems
- Linux CLI tasks including permissions, navigation, and package management
Timeline
Server
Grimaldi's Coal Brick Oven Pizzeria
09.2025 - Current
SOLIDS CONTROL SPECIALIST
MMP CONSULTING
01.2021 - 09.2025
Network Engineering -
CyberTex Institute Of Technology
IT & CyberSeurity Fundamentals - Information Technology
Coursera