Arturo Reyes
Oxnard,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
HoneyBaked Ham
12.2023 - Current
- Maintain a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Collaborate with store management to develop strategies for improving overall store performance and customer satisfaction.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
Barista Trainer
Starbucks
07.2018 - 12.2023
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Streamlined workflow processes for better customer service and reduced wait times.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Bilingual Sales Associate
The Home Depot
02.2013 - 07.2018
- Enhanced customer satisfaction by providing personalized service and product recommendations in both English and Spanish languages.
- Managed inventory levels effectively, conducting regular stock checks and maintaining accurate records of products available for sale.
- Facilitated the translation of promotional materials for distribution within Spanish-speaking markets, expanding brand reach and awareness.
- Received shipments, reviewed invoice and reviewed all inventory for damages.
- Adhered to company policies regarding loss prevention, consistently maintaining vigilance and reporting any suspicious activity to management for investigation.
Education
Associates Degree - Film & Television
Oxnard College
07.2018
High School Diploma -
Channel Islands High School
06.2005
Skills
- Customer service
- Receiving and stock inventory
- Production management
- Stage management
- Performance Improvement
- Training and mentoring
- Staff Supervision
- Accurate money handling
- Inventory Management
- Merchandise Quality Assurance
- Time Management
- Problem-solving skills
- Listening Skills
Awards
- Partner of the Quarter, Starbucks
- Employee of the Month, The Home Depot
- Cashier of the Month, The Home Depot
References
- Yvonne Gutierrez, Executive Director, El Concilio Family Services, yvonne@elconciliofs.org, (805) 444-5472
- Andres Orozco, Professor, Pepperdine University, andresorozco.com, (818) 967-1808
- David Nelson, Sales Associate, The Home Depot, david16nelson@gmail.com, (805) 901-1770
Projects
El Concilio Family Services, Volunteer, 04/2018, PRESENT, Assist non-profit at annual fundraiser. Guest management and raffle sales. Animo Theater Company, Stage Manager, 03/2015, 01/2020, Planned and directed a comprehensive stage management strategy. Supervised up to 25 actors to implement this strategy in a high-pressure environment. Santa Barbara International Film Festival, Volunteer, 01/2007, 01/2016, Guest management, worked with VIP guests. Traffic management and security. Helped with logistics and worked with in teams to ensure a successful event.
Languages
Spanish
Native or Bilingual
Timeline
Front End Supervisor
HoneyBaked Ham
12.2023 - Current
Barista Trainer
Starbucks
07.2018 - 12.2023
Bilingual Sales Associate
The Home Depot
02.2013 - 07.2018
Associates Degree - Film & Television
Oxnard College
High School Diploma -
Channel Islands High School