Arturo Rios
San Antonio,TX
Summary
Dedicated professional with a strong background in sales and customer service, committed to driving revenue growth. Proven ability to leverage skills developed in previous roles to enhance client satisfaction and business performance. Eager to contribute to team success within The Enterprise family.
Overview
16
16
years of professional experience
Work History
Wireless Sales Associate
Total Wireless
San Antonio , TX
03.2024 - Current
- Utilized promotional materials such as brochures, flyers and product displays to increase brand awareness.
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Demonstrated ability to troubleshoot minor technical issues that arose during the sales process.
Claims Adjuster
USAA Insurance
San Antonio, TEXAS
04.2021 - 06.2023
- Identified and obtained evidence to ascertain claim value.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Completed required investigations on referred files within established timeframes.
- Coordinated with law enforcement and other agencies as needed for claims investigation.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
Branch Operations Manager
Wells Fargo & Company
San Antonio, TX
03.2009 - 05.2020
- Resolved customer complaints in a timely manner.
- Managed branch files per recordkeeping and compliance requirements.
- Prepared and managed cash shipments between banks.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
- Reviewed customer account information for accuracy and completeness.
- Created financial management mechanisms to minimize financial risk to business.
- Recruited, interviewed, and trained new employees as needed.
Education
High School Diploma -
John F Kennedy
San Antonio, TX06-2005
Skills
- Product knowledge
- Inventory management
- Visual merchandising
- Customer service
- Cash handling
- Technical troubleshooting
- Regulatory compliance
- Financial management
- Problem solving
- Know your customer
- Loans
- Banking
- Investigation techniques
- Evidence gathering
- Investigation reporting
- Property claims
- Fraud identification
Languages
English
Professional
Spanish
Professional
Timeline
Wireless Sales Associate
Total Wireless
03.2024 - Current
Claims Adjuster
USAA Insurance
04.2021 - 06.2023
Branch Operations Manager
Wells Fargo & Company
03.2009 - 05.2020
High School Diploma -
John F Kennedy
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