Arturo Robledo
Ankeny,IA
Summary
Results-oriented professional with extensive experience at Hy-Vee Fast and Fresh. in sales strategy and team leadership. Achieved Top 5 ranking for mobile orders through effective customer engagement initiatives. Expertise in performance coaching and analytics, leading to enhanced team KPIs and retention rates. Bilingual communicator focused on driving customer success.
Overview
4
4
years of professional experience
Work History
Fast & Fresh Store Manager
Hy-Vee Inc.
Urbandale, IA
08.2022 - Current
- Lead a flagship standalone Hy-Vee location with a Starbucks and full Market Grille.
- Manage 25+ employees across departments, overseeing scheduling, training, and operational standards.
- Led Starbucks team to Top 5 company-wide ranking for mobile orders through customer outreach and digital engagement strategies.
- Implemented performance coaching frameworks that improved team KPIs and retention.
- Optimized labor hours, maintaining performance under 380 hours weekly while increasing sales.
- Used data tools and internal dashboards to identify trends, improve customer experience, and manage inventory flow.
- Delivered daily coaching and sales performance reviews, fostering a high-accountability culture.
General Manager Designate
Pilot Flying J Travel Center
Mt. Pleasant, IA
03.2022 - 08.2022
- Coached teams on upselling, conversion strategies, and customer engagement.
- Recruited and onboarded new talent across stores while ensuring culture fit and compliance.
HR Business Partner
Carthage System
Carthage, IL
09.2021 - 03.2022
- Designed onboarding, coaching, and performance systems that improved retention.
- Conducted conflict resolution and coaching interventions to boost morale and productivity.
- Partnered with leadership to align HR practices with long-term business goals.
Education
B.A. - Business Administration & Management
University of Northern Iowa
05.2021
A.S. - Interactive Social Media Marketing
Southeastern Community College
08.2017
Skills
- Sales Strategy
- Pipeline Development
- Team Leadership
- Performance Coaching
- CRM & Analytics Tools
- Talent Development
- Bilingual Communication
- Customer Success
- Forecasting & Planning
- SaaS Troubleshooting
Languages
Bilingual: English & Spanish
Affiliations
- I love to Skatebaoard and Bike
Languages
Spanish
Native/ Bilingual
Timeline
Fast & Fresh Store Manager
Hy-Vee Inc.
08.2022 - Current
General Manager Designate
Pilot Flying J Travel Center
03.2022 - 08.2022
HR Business Partner
Carthage System
09.2021 - 03.2022
B.A. - Business Administration & Management
University of Northern Iowa
A.S. - Interactive Social Media Marketing
Southeastern Community College
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