Arturo Romero
Phoenix,AZ
Summary
Dynamic and results-driven professional, adept at material handling and fostering customer satisfaction. Leveraged heavy equipment operation and active listening skills to enhance warehouse efficiency. Excelled in streamlining processes and negotiating sales, significantly boosting productivity and customer loyalty.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Amazon
07.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Car Salesperson
Camelback Lincoln
01.2024 - 06.2024
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Customer Service Representative
Walmart
07.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Warehouse Worker
Amazon
12.2022 - 04.2023
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in the process of receiving of storing merchandise.
Cook
Sonic Drive-In
07.2021 - 07.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2022
Skills
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Python
- Javascript
- Hardware Debugging
- Heavy Equipment Operation
- Forklift Operation
- Safe driver
- Material Handling
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Sales operations
- Sales trends
- Sales Techniques
Timeline
Warehouse Worker
Amazon
07.2024 - Current
Car Salesperson
Camelback Lincoln
01.2024 - 06.2024
Customer Service Representative
Walmart
07.2023 - 12.2023
Warehouse Worker
Amazon
12.2022 - 04.2023
Cook
Sonic Drive-In
07.2021 - 07.2022
High School Diploma -
Cesar Chavez High School