Arturo Serrano
Hazleton
Summary
I'm a motivated worker who loves tackling new challenges. Capable of working independently and quickly mastering new skills. Experienced in handling busy environments and adapting to last-minute changes with ease. Known for performing well under pressure, delivering high-quality results promptly. Recently graduated with strong research, technical, and problem-solving abilities. Detail-oriented and quick to learn, with a track record of efficient task completion. Proficient in manual work, equipment operation, and maintaining a clean, safe workspace. Prepared to join a team and make a positive contribution.
Overview
6
6
years of professional experience
Work History
Automotive Mechanic
SERRANO Auto Repair
04.2019 - Current
- Perform diagnostic tests using diagnostic tools to identify mechanical and electrical problems in vehicles
- Repair and replace engine components, transmission systems, and exhaust systems
- Conduct routine maintenance such as oil changes, brake inspections, tire rotations, and fluid checks
- Provide excellent customer service, explaining vehicle issues and recommending repairs to clients
- Maintain accurate records of services provided, parts used, and labor hours
ICQA Problem Solver/Backup PA
Amazon
10.2023 - Current
- In the absence of my AM/PA I had to ran a shift of 30 AA’s in ICQA, utilizing the staffing model provided by my AM and running the SDC ICQA Shift Planner to ensure shift was executed to the plan while staying within allotted hours
- In the unavailability of a PA that was in a different shift, I leaded and managed shift to achieve plan while having to adjust to shift environment
- Transitioning into a distinct shift and adjusting 25 Associates to ensure goal was succeeded
- Actively assisted team members during busy periods, promoting a collaborative work environment
- Demonstrated resilience by swiftly bouncing back from setbacks and using each experience as a learning opportunity to improve and grow
- Trained team members on problem-solving techniques and tools
- Training 30-40 Associates within the peak season to assist deportment business needs
- An addition of having low HC I had to collaborated with IB and OB leadership to ensure ICQA had enough Labor Share-In to be properly staffed and Labor Share-Out when department was over head count
- Had STU conversation with associates that had unaccounted for idle time or Time of Task and documented and reported STU conversations to AM
- Defined and determined the cause of problems to identify, prioritize, and select alternatives
- Shared information and resources to support problem-solving strategies
- Generated various solutions to choose and put the best plan into action
- Developed and facilitated leadership training workshops to help managers build on their existing skills
- Accomplishments: ICQA Back Up PA, ICQA/PS Ambassador, ICQA PS and ICQA Counter
Education
High School Diploma -
Passaic High School
Passaic, NJ06-2023
Skills
- Engine diagnostics and repair
- Electrical systems
- Mechanical systems
- Brake systems
- Suspension systems
- Exhaust systems
- Reading technical manuals
- Interpreting schematics
- Diagnostic tools
- OBD-II scanners
- Multi-meters
- Fluid system troubleshooting
- Vehicle inspection
- Safety standards
- Welding
- Fabrication
- Problem-solving
- Time management
- Problem identification
- Computer skills
- Team building
- Error adjustments
- Quantitative skills
- Cross-functional teamwork
- Coaching
- Goal setting
- Cost-reduction strategies
- Data management
- Teamwork
- Collaboration
Timeline
ICQA Problem Solver/Backup PA
Amazon
10.2023 - Current
Automotive Mechanic
SERRANO Auto Repair
04.2019 - Current
High School Diploma -
Passaic High School
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