Arturo Sierra-Diaz

• Generated reports on customer inquiries and complaints for management review.
• Identified customer needs and provided appropriate solutions.
• Managed multiple tasks simultaneously while providing excellent customer service experience.
• Processed orders, forms, applications, and requests.
• Handled customer inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Demonstrated excellent verbal communication skills when interacting with customers.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

I started to deliver for DoorDash in 2019 as a part time job and have worked as a Dasher on and off since then, working for DoorDash I;

• Created delivery routes based on destinations and timelines to maintain efficiency.
• Communicated effectively with dispatch regarding delivery progress and route detours.
• Inspected and monitored delivery vehicle and performed basic maintenance.
• Developed delivery route understanding to avoid high traffic and construction areas.
• Managed product receipt, storage, identification and delivery.

• Maintained accurate records of production output and quality inspections.
• Performed daily maintenance on machines, including cleaning and lubrication.
• Identified and reported any machine malfunctions or irregularities to supervisors.
• Ensured all safety protocols were followed at all times during operation of machinery.
• Inspected finished products for defects or deviations from specifications before packaging them for shipment.
• Conducted visual inspections of components prior to loading onto machinery.
• Followed detailed instructions provided by engineers regarding setup and operation of machinery.
• Collaborated with engineering teams to develop improved processes for better efficiency and accuracy in production runs.
• Verified that all necessary supplies were stocked for uninterrupted production flow.
• Analyzed data collected from previous production runs to identify areas needing improvement.
• Kept work area clean and organized according to established guidelines.
• Participated in regular team meetings focused on improving productivity goals.
• Reported any identified issues with quality control procedures immediately.
• Prepared paperwork associated with product shipments accurately and timely.
• Documented daily production data and submitted accurate time logs to keep management up-to-date.
• Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
• Verified production orders prior to starting set-up.
• Monitored and observed production line to watch for pile-ups and jams.
• Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
• Sorted product components on work tables to maintain maximum organization and productivity..
• Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.

• Maintained accurate inventory records and ensured accuracy of data entry.
• Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
• Organized shipments for delivery to customers in a timely manner.
• Conducted regular physical inventories and reconciled with computer-generated reports.
• Coordinated cycle counts to verify accuracy of inventory records.
• Identified discrepancies between actual stock and computer-generated reports.
• Assisted in the development of new processes for tracking inventory levels.
• Analyzed current inventory levels and identified areas that needed improvement or adjustment.
• Researched alternative sources for materials when necessary due to backorders or shortages.
• Ensured compliance with company policies and procedures related to managing inventory.
• Collaborated with other departments to resolve any discrepancies in inventory records.
• Researched and corrected discrepancies quickly to maintain current information.
• Entered information into system to update status reports.
• Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
• Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.

Material Handler

• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
• Monitored product quality, reporting problems to mitigate safety issues and improve processes.
• Pulled merchandise to fulfill orders to specification.
• Operated handheld scanners to track merchandise throughout fulfillment process.
• Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
• Conducted inventory transactions using scanner gun.
• Verified items correctly matched to sales check for packing and shipment.

Trainer

• Trained and mentored 5 new hires to operate and maintain material handling equipment safely.
• Participated in orientation and training classes to communicate policies and procedures to new hires.
• Followed standardized work process and documented training in order to ensure we had an accurate, updated, visual hard copy of the training matrix for our records
• Worked patiently and cooperatively with trainee to insure the standardized work was followed through correctly

After 10 years in the restaurant industry I decided to switch jobs to expand my work experience. While working at Ram Liquor I;

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Built trusting relationships with customers by making personal connections.
• Worked with fellow sales team members to achieve group targets.
• Met merchandise processing standards and maintained organized and accessible work area.

Started in 2015 as a delivery driver, after 1.5 years switched to mornings as a delivery driver/cook, 1 year after that i was promoted to Opening Assistant Manager. During my 5 years at this company and between all 3 positions I;

• Handled merchandise in accordance with product handling standards.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Notified customers of delays to decrease calls to support.
• Processed payments by accepting cash, checks and credit card payments.
• Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
• Organized food preparation stations and regularly replenished supplies.
• Kept stations stocked and ready for use to maximize productivity.
• Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
• Delegated daily tasks to team members to optimize group productivity.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Reviewed inventory and made changes to procedures to make them more efficient
• Practiced food safety protocols and ensures other employees did as well
• Placed large food orders from vendors depending on consumption trends 2-3 times a week.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

After Jake's Pizza closed in 2012 I began to work for Domino's pizza, experience as a delivery driver helped me acquire this job immediately. As a delivery expert at Domino's I;

• Inspected orders before and after delivery to guarantee customer satisfaction.
• Verified each delivery order with information on ticket.
• Promoted exemplary service to customers by keeping deliveries on time and undamaged.
• Notified customers of delays to decrease calls to support.
• Obtained receipts or signatures for delivered goods, collecting payment for services when required.
• Monitored delivery trips through log system using Domino’s POS

During the summer of 2013 I took a seasonal job at a company by the name of SchoolKidz. SchoolKidz focused their summer operation on packing and delivering school supply kits for children of all ages for entire schools. In addition they handled personal orders of office supplies that were handled through a UPS division.

I started off as a warehouse picker and as a result of fast paced work and accuracy I was promoted to work in the UPS department of the company for the remainder of my time there.

As a warehouse picker I;

• Pulled merchandise to fulfill orders to specification.
• Assembled customer orders from stock and placed orders on pallets for shipping department.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

In the UPS department I;

• Staged final products for shipment.
• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Assembled product containers and crates.
• Compared shipment contents with paperwork to support inventory accuracy and records management.
• Monitored merchandise received and shipped from facility in computer system.

I began to work at a family owned pizza place while in High School in order to gain responsibility and work experience. While at Jake's Pizza I;

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Handled merchandise in accordance with product handling standards.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Advertised company specials and products through social media (Facebook)