Arturo Sigala
Ing. Industrial Y De Sistemas
Saltillo,Coah
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Customer Satisfaction Representative
Aptiv Centec III
Ramos Arizpe , Coahuila
01.2018 - Current
- Responsible for quality forecasting in all departments of the company.
- Customer service (complaint management).
- Follow-up to fast response and implementation of corrective actions using various problem solving disciplines.
Quality Engineer
Aptiv Centec III
Ramos Arizpe , Coah.
08.2016 - 01.2018
- Document management and quality certifications.
- Internal audits.
- Design and implementation of quality management systems.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
Education
No Degree - Ingenieria Industrial Y De Sistemas
Universidad Del Valle De Mexico
Saltillo 01.2017 - Current
English Course -
ITESM
Saltillo 01.2020 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Complaint resolution
undefinedTimeline
English Course -
ITESM
01.2020 - Current
Customer Satisfaction Representative
Aptiv Centec III
01.2018 - Current
No Degree - Ingenieria Industrial Y De Sistemas
Universidad Del Valle De Mexico
01.2017 - Current
Quality Engineer
Aptiv Centec III
08.2016 - 01.2018
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