Artuto Tena
Dodge City,KS
Summary
As a Store Manager at Tianguis Carniceria, I excel in customer relations and inventory management, ensuring operational efficiency and a positive shopping environment. Through proactive leadership, I've enhanced store functionality and employee performance, significantly improving customer satisfaction and streamlining inventory processes.
Overview
26
26
years of professional experience
Work History
Store Manager
Tianguis Carniceria
10.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Night Store Manager
Hitchin' Post Travel Store
08.1998 - 01.2007
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Boosted sales performance with strategic merchandising plans and eye-catching product displays.
- Implemented employee incentive programs that encouraged staff members to strive for excellence in their roles while boosting morale companywide.
- Mentored new employees in company policies, best practices, and job-specific tasks to promote fast acclimation to the role.
- Monitored daily cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Oversaw the efficient unloading of delivery trucks, verifying accuracy of shipments and ensuring proper storage of products.
- Provided exceptional customer service, assisting shoppers in locating products, answering questions, and offering recommendations when needed.
- Improved store efficiency by implementing effective inventory management procedures.
- Managed vendor relationships effectively to negotiate favorable pricing terms while maintaining consistent stock levels for popular products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Dodge City Community College
Dodge City KansasSkills
- Customer service
- Multitasking and organization
- Inventory management
- Database management
- Bank and safe deposits
- Bank deposit procedures
- Accurate money handling
- Payroll management
- Employee scheduling
- Supply ordering
- POS systems
- Cash management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Tianguis Carniceria
10.2007 - Current
Night Store Manager
Hitchin' Post Travel Store
08.1998 - 01.2007
High School Diploma -
Dodge City Community College