Arturo Vazquez
National City,CA
Summary
Compassionate Case Manager with a background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing complex caseloads. Notable impact on improving client well-being through personalized care plans, and resource allocation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
P A T H
San Diego, CA
05.2024 - Current
- Conducted assessments, developed treatment plans, and monitored progress towards identified goals.
- Developed relationships with clients to ensure their well-being and safety.
- Collaborated closely with multidisciplinary teams including psychiatrists, psychologists, nurses and other healthcare professionals to provide comprehensive care for clients.
- Assisted clients in accessing community resources such as housing, medical care, employment opportunities and educational programs.
- Maintained accurate records regarding client contact information, assessment results and treatment plan objectives.
Residential Coordinator
P A T H
San Diego, CA
02.2023 - Current
- Maintained accurate records of resident information regarding behaviors, needs, requirement and incident reports.
- Monitored safety protocols within the residential facility to ensure compliance with regulations.
- Created a positive environment through active listening skills and respect for all individuals.
- Maintained confidentiality of client information at all times according to HIPAA regulations.
- Provided support to residents in crisis situations and referring to the appropriate resources.
- Worked closely with case managers to support and reinforce client's service plan, maintained ongoing communication on client progress.
Security Professional
Allied Universal Security Services
San Diego, CA
02.2017 - 02.2023
- Trained new security officers on safety protocols and company standards.
- Followed established security and safety procedures and posted orders to include enforcement of organization´s rules, policies and regulations.
- Enforced security regulations and escorted non-compliant client´s to private areas for processing.
- Involvement in a low barrier site for people experiencing homelessness, thus aiding staff members in deescalation process and mitigating issues.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Documented security-related situations and submitted in-depth reports to superiors.
- Resolved clients problems and complaints to improve overall satisfaction.
Certified Lodging Security Officer
Doubletree By Hilton
San Diego, CA
11.2013 - 11.2016
- Secured personnel and premises by inspecting buildings and patrolling property.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Responded to and resolved guest issues or complaints.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Upheld quality control policies and procedures to increase customer satisfaction.
Security Patrol Officer
Presidential Security Services Inc.
Chula Vista, CA
01.2010 - 01.2013
- Documented security-related situations and submitted in-depth reports to superiors.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Education
High School Diploma -
Desert Valley High School
Brawley, CA06.2008
Skills
- Security Team Leadership
- First Aid and CPR certified
- Report Writing
- Crisis Intervention
- Problem Solving
- Verbal and Written Communication
- Active Listening
- Relationship Building
- Conflict Resolution
- HMIS Proficient
Certification
- Guard Card Expiration 08/31/24
- Exposed Firearm Expiration 07/31/24
- Chemical Agents permit
- Baton Permit
- CPR/First Aid expiration 08/24
Timeline
Case Manager
P A T H
05.2024 - Current
Residential Coordinator
P A T H
02.2023 - Current
Security Professional
Allied Universal Security Services
02.2017 - 02.2023
Certified Lodging Security Officer
Doubletree By Hilton
11.2013 - 11.2016
Security Patrol Officer
Presidential Security Services Inc.
01.2010 - 01.2013
High School Diploma -
Desert Valley High School