Arturo Velasquez
Grand Prairie,TX
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Main Event
05.2025 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
General Manager
On The Border Cantina and Grill
07.2023 - 05.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Kitchen/Service/Bar Manager
On The Border Cantina and Grill
05.2020 - 07.2023
- Assisted in opening a brand new restaurant in Cedar Hill, developed operational workflows, staff training programs that aligned with the brand's vision and target customer base.
- Played a key role in hiring and training a team of roughly 90 employees ensuring they were knowledgeable about restaurant standards, menu offerings and customer service expectations.
- Led training sessions on food preparation, safety protocol, and guest interactions ensuring smooth operations from day one.
- Assisted in devolving and implementing daily operational processes, from opening and closing procedures to inventory management and scheduling.
- Helped pivot and adjust strategies as needed based in early feedback and evolving bussines needs.
Server, Bartender, Cook
On The Border Cantina and Grill
07.2011 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Real Estate Agent
Texcel Realty
01.2018 - 02.2019
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Telephone Banker
Chase Bank
08.2015 - 07.2017
- Handled numerous incoming telephone calls, emails and chat requests.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
Education
High School Diploma -
Waxahachie HS
Waxahachie, TX06-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
ServSafe Manager Certfication
ServSafe Proctor
Languages
English
Spanish
Timeline
Assistant General Manager
Main Event
05.2025 - Current
General Manager
On The Border Cantina and Grill
07.2023 - 05.2025
Kitchen/Service/Bar Manager
On The Border Cantina and Grill
05.2020 - 07.2023
Real Estate Agent
Texcel Realty
01.2018 - 02.2019
Telephone Banker
Chase Bank
08.2015 - 07.2017
Server, Bartender, Cook
On The Border Cantina and Grill
07.2011 - 05.2020
High School Diploma -
Waxahachie HS
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