Arturo Mena
Boca Raton,FL
Summary
- Develop effective relationships among the company.
- Develop high-performance teams, promoting team work.
- Understand Our Guest/Clients, personal interaction.
- Deliver Guest/Client Satisfaction.
- Demonstrate Business Savvy.
- Embrace Environ mentality for maintaining consistent high levels of Sanitation.
- Deliver Value-Added Results.
- Promote Safety.
- Food service professional adept at FOH and BOH operations.
- Demonstrated team leader with excellent staff management skills. #readytowork Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Copperfish Kitchen
01.2024 - Current
- P&L
- Schedules
- Inventory Control
- Hire/Train new employees
- Ordering
- Develop Bar Program
- Menu Development
- Opening and Closing Procedures
- Cost Control
Director Food & Beverage
Viking Cruises
01.2023 - 12.2023
- P & L
- Budget
- Scheduling
- Daily Reunion
- USPH Compliance
- Training
Director of Food and Beverage
American Queen Voyages
06.2021 - 12.2022
- Plan and direct the functions of administration of F&B Department
- Clearly describe, assign and delegate responsibilities to all managers
- Develop, implement and monitor schedule for the operation of all restaurants and bars to achieve profitable results
- Implement effective control of food, beverage and labor cost
- Continuously evaluate the performance and encourage improvement of the personal in the F&B department
- Apply and follow COVID19 procedures according to CDC standards
Maitre d'
American Queen Steamboat Company
01.2020 - 03.2020
- Operating4 bars on the vessel
- Managing2 Restaurant and3 Bars
- Interview, hire, train all new crew
- Budget
- Scheduling
- USPH standards criteria
- Wine training and development
- Provided excellent guest experience
Assistant General Manager
GGS Waterfront Bar&Grill
05.2014 - 04.2018
- Inventory control
- Labor
- Budget
- Liq&Wine orders
- Cost control
- Schedule
- Training and development
- Interviews
Restaurant General Manager
Boca Raton Resort & Club
06.2013 - 04.2014
- Budget
- Schedules
- Inventory control
- Orders
- Training
- Hiring
General Manager
Tramonti & Lucertola Restaurant
04.2012 - 07.2012
- Carefully interviewed, selected, trained and supervised staff
- Maintain budgetary controls and develop sales strategies
- Develop inventory, Food and Liquor
- Responsible for payroll of FOH and BOH
- Responsible for the overall operation, management and fiscal success
- Executed daily maintenance & custodial responsibilities
- Lead by example
- Thrived in high-volume providing excellent guest experience
- Prepared and executed new menu implementation
- Clearly and promptly communicated pertinent information to staff
- Recognized and formally acknowledged outstanding performance
General Manager
Cabana Delray Restaurant
10.2008 - 04.2012
- Thrived in high-volume providing excellent guest experience
- Perform training programs
- Conduct weekly food and liquor inventory
- Responsible for employee's payroll FOH and BOH
- Responsible for the overall operation, management and fiscal success
- Developed an excellent reputation for service and reliability
- Maintain budgetary controls and develop sales strategies
- Quickly identified problem situation and skillfully resolved to guest satisfaction
- Carefully develop a lucrative annual food and beverage marketing plan
Restaurant Manager
Disney Cruise Line
11.1998 - 09.2008
- Perform training programs
- Generating outstanding strategic and financial success
- Monitor the grooming standards of all restaurant staff
- Goal setting for staff within their section
- Provide leadership to the entire restaurant team
- Comply with all company set policies, procedures along the all maritime rules
- Intuitively capable of foreseeing and anticipating on deal situation
- Oversee the maintenance of furniture equipment and uniforms
- Set service standards
- Enhance crew moral and capacity to cope with demanding guest
- Identify, rectify and report all discrepancies on guest and crew situation
- Identify and accommodated unsatisfied guest
- Monitor breakage, designated inventories
- Organized schedule for all50 crew members
Education
Associate - undefined
Skills
- Banquet Experience
- Restaurant Experience
- Supervising Experience
- Customer Service
- Food Safety
- Profit & Loss
- Training & Development
- Restaurant Management
- Catering
- Bartending
- Culinary Experience
- POS
- Event Planning
- Pricing
- Financial statement preparation
- Budgeting
- Accounting
- Hotel experience
- Restaurant experience
- Profit & loss
- Leadership
- Conflict management
- Customer service
- Training & development
- Cash handling
- Interviewing
Certification
- Food Safety Manager January2019 to January2024
- ServSafe
- Driver's License
- Food Handler Certification July2023 to July2028
Additional Information
Languages - English-Spanish-Italian
Additional Information
Skills . Staff scheduling . Point of sales (POS) system operation . Inventory control and record keeping . Natural leader . Service-Oriented . Proven cost-control expert . Trained in performance and wage reviews . Marketing and advertising
Timeline
General Manager
Copperfish Kitchen
01.2024 - Current
Director Food & Beverage
Viking Cruises
01.2023 - 12.2023
Director of Food and Beverage
American Queen Voyages
06.2021 - 12.2022
Maitre d'
American Queen Steamboat Company
01.2020 - 03.2020
Assistant General Manager
GGS Waterfront Bar&Grill
05.2014 - 04.2018
Restaurant General Manager
Boca Raton Resort & Club
06.2013 - 04.2014
General Manager
Tramonti & Lucertola Restaurant
04.2012 - 07.2012
General Manager
Cabana Delray Restaurant
10.2008 - 04.2012
Restaurant Manager
Disney Cruise Line
11.1998 - 09.2008
Associate - undefined
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