Dynamic leader with proven expertise in enhancing customer service quality and team productivity at ABM AVIATION. Excelled in problem-solving and team building, significantly improving customer satisfaction and fostering inter-department collaboration. Skilled in MS Office and effective communication, adept at driving continuous improvement and achieving results through strategic training and mentoring.
Hi, I’m
Arturo Jimmy Revollo
Herndon,VA
Summary
Overview
14
years of professional experience
1
Certification
Work History
Arlington County Human Services
Customer Support Specialist
05.2007
Job overview
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
ABM Aviation
Customer Service Supervisor
03.2021 - Current
Job overview
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Advance Car Rental
Fleet Manager
02.2010 - 12.2012
Job overview
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
- Oversaw procurement and deployment of fuel-efficient vehicles, leading to significant cost savings.
- Negotiated with suppliers to secure competitive rates for vehicle parts, lowering operational costs.
Education
Neighborhood Community College Arlington, VA
Quality Control from Customer Services
11.2009
University Overview
Garcés Commercial CollegeMiami, FL
Bachelor Of Computer Operations/ Hardware from Computer And Information Sciences
03.1992
University Overview
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Customer Relations
- Team Development
- Work Prioritization
- Positive and Constructive Feedback
- New Hire Training
- Handling Escalations
- Delegating Work
- MS Office
- Call Monitoring
- Customer Relationship Management (CRM)
- Issue Resolution
- Sales Support
- Employee Scheduling
- Complaint resolution
- Leading Team Meetings
- Complaint Handling
Certification
Arlington County
Languages
Portuguese
Limited Working
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Customer Service Supervisor
ABM Aviation
03.2021 - Current
Fleet Manager
Advance Car Rental
02.2010 - 12.2012
Customer Support Specialist
Arlington County Human Services
05.2007
Neighborhood Community College
Quality Control from Customer Services
Garcés Commercial College
Bachelor Of Computer Operations/ Hardware from Computer And Information Sciences
Similar Profiles
Dyral J. BrownDyral J. Brown
Intern- Independent Living Program at Arlington County Department of Human Services Child and Family Services DivisionIntern- Independent Living Program at Arlington County Department of Human Services Child and Family Services Division
Glenda PittmanGlenda Pittman
Finance and Information Systems Division Director at Arlington County Department of Human ServicesFinance and Information Systems Division Director at Arlington County Department of Human Services
Antoinette M. JoynerAntoinette M. Joyner
Customer Service Specialist at Manpower/Arlington County Inspection Services CPHDCustomer Service Specialist at Manpower/Arlington County Inspection Services CPHD
Tatiana TchoutangTatiana Tchoutang
Sales Associate at CVS PharmacySales Associate at CVS Pharmacy
Benjamin DeVaunBenjamin DeVaun
Volunteer at Rotary Interact ClubVolunteer at Rotary Interact Club