Hi, I’m
Arturo Villamor Dela Cruz
Delano,CA
Summary
Seasoned Sales Professional and Manager of Sales that finds gratification in scaling results and thriving in financial reward. Maintains a proven track record in exceeding sales goals, growing business, and spear heading team performance. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
5
years of professional experience
Work History
Cellular Sales Verizon
Regional Store Manager
11.2019 - Current
Job overview
- Lead my team in the direction of success via concise teachings of the most effective sales strategies and the best concurrent techniques of utilizing leverage in the current market.
- Hosted monthly meetings and presentations with an inherent focus on recognition, acknowledgement, and master-minding the next moves towards the path of substantial financial reward.
- Created the monthly schedule and strategically comprising teams of employees to work in tandem at an ideal store location in which the demographic of the customers best suits the strengths of the teams I assign.
- Performed monthly performance reviews with each individual employee by collaboratively identifying their strengths and weaknesses then creating a road map for them to follow and pursue improvement. We also dedicated this time for myself to catch up and become in tune with the professional and personal goals of each of my employees and tailor their improvement plans accordingly.
- Lead a special team of local leadership in the form of assistant managers, sales coaches, and operations managers. While they all have their own specialized responsibilities, I oversee the collective success of the team and that would require that my local leadership is heavily invested and thriving respectively.
- Held interviews for potential new members of my team as well as interviewed employees looking to move up the ladder of management.
- Attended multiple different company events that are either exclusive to upper management or elite level sales performance representatives.
- Maintained highest tier level sales performance month by month to retain managerial position.
- Hit the store performance metrics of multiple stores while continuing to maintain my own sales goals as well as looking after the sales goals of each of my employees.
- Built a long lasting relationship with a long list of repeat clientele from B2B and B2C customers. My personal clientele foundation is so plentiful that I do require "Walk-in traffic" to exceed my sales goals as I am able to work exclusive on an appointment basis.
- Continually learned and adapted to our ever changing promotional system, commission structure, and service options. I became proficient in change very quickly so I could lead effectively on behalf of my team, and maximize my personal earning potential as my managerial compensation continued to change depending on various different metrics.
- Handled the brunt of customer escalations should they arise and become an expert on deescalating situations. Focused primarily on making all customers whole while also protecting my employees.
- Audited every transaction completed in each store everyday and working with employees to make sure they are not leaving anything on the table with each given customer interaction.
- Turned a "slow" and "low performing" retail location in to a consistent top 5 store in the state under my supervision.
- Responsible for store marketing and store keeping so that my stores are well kept and offer each customer a premium experience. Marketing plays a huge role in bringing a store traffic and earning the store an outstanding reputation.
- Exceeded quotas and turn over rates in our Lead Campaigns and generated customer traffic towards stores that needed the activity all through Hot Leads and Cold Calling.
GNC Live Well
Nutrition Sales Consultant
09.2018 - 10.2019
Job overview
- Educated clients about long-term health benefits of
balanced diets and the advantages of supplementation
tailored to various lifestyles. - Conducted individualized nutritional assessments based
on lifestyle and goal-based discovery questions. - Managed new Nutrition Sales
Representatives to increase staff knowledge and
performance to ensure quality customer service and
proficient supplementation sales and advice. - Established and maintained thorough and updated
nutritional information to keep all essential health
information up-to-date to protect the customers and
company reputation. - Provided in-depth information on various modes of
nutritional care to maximize options and paths to
boosting health. - Regularly exceeded daily and monthly sales KPI's as to
lead by example in what professional sales conduction's
should and could be. - Maintained organized work environments to not only
meet company expectations but also add to the first
impressions for any and all customers that come through
our doors. - Expressed precise expertise in nutrition,
supplementation, and sales.
Education
Bakersfield CollegeBakersfield, CA
Associate of Arts from Business Administration And Management
Cesar E. Chavez High SchoolDelano, CA
High School Diploma
Skills
- Business Leadership
- Business Marketing
- Administrative Management
- Teamwork and Collaboration
- Motivational Encouragement
- Customer Relations
- Performance Analysis
- Special Promotions Planning
Accomplishments
Multi Comma Club Member (Earning Over $1,000 in Commission in One Day)
Multi President's Club Member (Earning Over $10,000 in Commission in One Month)
Number 1 in the State of California in Home Insurance Sales of 2021
Timeline
Regional Store Manager
Cellular Sales Verizon
11.2019 - Current
Nutrition Sales Consultant
GNC Live Well
09.2018 - 10.2019
Bakersfield College
Associate of Arts from Business Administration And Management
Cesar E. Chavez High School
High School Diploma
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