Experienced household management professional with strong focus on team collaboration and achieving results. Adept at overseeing daily operations, ensuring high standards of cleanliness, organization, and efficiency. Skilled in coordinating schedules, managing budgets, and addressing diverse needs with flexibility and reliability. Known for excellent communication, problem-solving abilities, and keen eye for detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
House Manager
Youth Consultation Services
03.2021 - 12.2024
DSP / Overnight Supervisor
Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Led training sessions for new DSP team members, enhancing onboarding efficiency and knowledge retention.
Facilitated daily living activities, promoting independence and enhancing quality of life for individuals with disabilities.
Implemented personalized care plans, ensuring adherence to individual needs and preferences for optimal support.
Monitored behavioral patterns, providing timely interventions to address challenges and promote positive outcomes.
Conducted regular assessments of client progress, adjusting care approaches to meet evolving needs effectively.
Advocated for client rights and access to resources, facilitating connections with community services and supports.
House Manager
Developed, updated, and implemented Individual Habilitation Plans (IHPs) and Essential Life Plans (ELPs) to support consumer needs.
Managed payroll, hiring, and staff training, ensuring compliance with organizational and state regulations.
Motivate and introduce consumers to new activities in conjunction with IHP.
Maintained medication certifications and facilitated training programs to enhance staff competency in care protocols. Managed and maintained accurate financial records for clients, ensuring accountability and proper allocation of funds.
Oversaw case management, acting as a liaison between schools, families, and community resources to ensure comprehensive consumer support.
Supervised daily operations of residential facilities, ensuring compliance with organizational standards and regulations.
Developed and implemented individualized support plans for residents, enhancing their personal growth and development.
Managed staff schedules and training programs, optimizing team performance and service delivery.
Coordinated communication between families, professionals, and residents to ensure holistic care approaches.
Oversaw budgeting and resource allocation for facility needs, improving financial efficiency within operational guidelines.
Led crisis intervention initiatives, providing immediate support to residents in high-stress situations.
Mentored new staff members on best practices for resident care and facility management processes.
Program Director
Evaluated program effectiveness through regular assessments, driving continuous improvement in service quality.
Developed and implemented program strategies to enhance participant engagement and satisfaction.
Led cross-functional teams to execute program initiatives, ensuring alignment with organizational goals.
Analyzed program performance metrics to identify areas for improvement and optimize resource allocation.
Facilitated stakeholder meetings to communicate updates, gather feedback, and foster collaboration among partners.
Mentored junior staff, promoting professional development and knowledge sharing within the team.
Established and maintained relationships with community organizations to enhance program outreach and support services.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Case Investigator
The Computer Merchant
10.2020 - 05.2022
Investigate reported COVID-19 cases by interviewing infected individuals by phone to determine the likely source of illness, close contacts, and the potential for outbreak.
Implement isolation and quarantine recommendations as protocol and teach measures to prevent further spread to contacts and the community, monitor symptom progression/resolution, provide case management and referral to appropriate community resources. Facilitate follow-up testing where appropriate.
Inform individuals in the community of current health department services, concerns, and goals through group presentations, personal contacts, written materials, and through the media. Participate in the selection and development of written materials for use in client education.
Behavior Analyst
01.2018 - 10.2018
Daily upkeep for learners (e.g., data collection, probing, graphing, updating program books and sessions folders.)
Managed and maintained close partnerships with each child’s care providers while facilitating play based activities for children with autism mastering 80%-100% of goals for each child.
Educated and supported guardians with their child’s development goals through one-on-one communication, data analysis reports and collaboration with support therapist and educators.
Logged daily reports into treatment plans and analyzed data to ensure steady increase in each child’s progress towards their goal.
Support Coach, Case Manager, Acting House Manager
Center for Family Services
01.2016 - 08.2017
Work with youth displaying problematic behaviors that negatively affect home, education and or work life.
Design treatment plans with realistic positive goals in mind.
Educate youth and family about conditions and treatment options.
Creating reports detailing interventions and responses.
Complied data on youth behaviors and trends and drafted reports for analysis.
Supervised work of 5-7 support coaches in support of the youth.
Facilitate visitations with youth and family.
Drafted schedule was also responsible for staff’s payroll.
Consulted with families to assess needs and coordinate services.
Direct Support Professional
Devereux Advanced Behavioural Health
08.2011 - 12.2015
Collaborated with interdisciplinary teams to develop strategies that improve client engagement and social skills.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Assisted disabled clients to support independence and well-being.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Education
Social Work
Grambling State University
Grambling, LA
Skills
Positive and Optimistic
Emotionally Supportive
Self-Sufficient and Confident
Active Listening
Time Management Skills
Goal Oriented
Crisis intervention
First aid training
Behavior modeling
Calendar management
Preventive Maintenance
Staff training
Certification
Preventing Abuse and Neglect, Med Admin, CPR/First Aid