Arual Robles
Hutto,TX
Summary
Seasoned General Manager of Operations with a background in overseeing daily operations, developing strategic plans, and improving revenue generation, excelling in operational strategy and KPI analysis. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Silver Spur Air, Heating & Plumbing
Round Rock , TX
08.2024 - Current
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Addressed customer concerns with suitable solutions.
- Resolved escalated customer service issues in a timely manner.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Collaborated with team leaders on quality audits.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Measured and reviewed performance via KPIs and metrics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
HVAC Install Coordinator
Abacus Plumbing, Air Conditioning & Electrical
Austin, TX
02.2022 - 08.2024
- Monitored and tracked progress of installations to ensure adherence to timelines and budgets.
- Assisted in troubleshooting issues that arose during installation processes.
- Ensured compliance with safety regulations when performing installations at customer sites.
- Drafted reports summarizing findings from installations including any areas needing improvement or changes in process.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated installation activities with customers to ensure successful completion of projects.
- Communicated with distributors to acquire necessary equipment for projects.
- Reviewed customer feedback following installations and made recommendations for improvements.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Monitored progress of submitted permit applications until approved or denied by agency authorities.
- Verified document authenticity to process license application.
- Developed strategies for streamlining existing permitting processes when possible.
- Provided administrative support to permit coordinators and other personnel.
New Construction Coordinator
Stans Heating Air, Plumbing & Electrical Austin
Austin , TX
02.2018 - 01.2022
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operations Manager
Marcelo's Sand & Loam
Austin , TX
01.2016 - 12.2017
- Analyzed data from past shipments to identify areas for improvement within the supply chain process.
- Compiled reports detailing performance metrics such as on-time pickups, transit times, and damages incurred during transit.
- Identified opportunities for streamlining processes through automation or improved coordination efforts.
- Reviewed plans for each job before beginning work ensuring compliance with contract specifications.
- Resolved conflicts between workers or disputes over jobsite protocol in a professional manner.
- Developed project schedules based on customer needs and worked closely with management team to ensure deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Skills
- Operational strategy
- KPI analysis
- Budget management
- Quality assurance
- Staff training
- Customer relations
- Team leadership
- Conflict resolution
- Project coordination
- Process improvement
- Staff scheduling
- Project leadership
- Customer service management
- Performance monitoring
- Effective communication
- MS office
- Management
- Policies and procedures implementation
- Administrative management
- Invoice processing
- Employee motivation
Accomplishments
- Recognized and honored as quarterly employee in the First Quarter at Abacus Plumbing, Air Conditioning & Electrical
- Recognized as employee of the month for two consecutive cycles at Abacus Plumbing, Air Conditioning & Eletcrical
Certification
- Notary for the State of Texas
- ServiceTitan Administrator
Languages
English
Professional
Spanish
Professional
Custom
Provide a high level of satisfaction while utilizing ServiceTitan software and demands for the industry.
Ability to provide exceptional communication verbally and in writing manner. Exceptional listener and communicator who effectively convey information whether it is in person, telephone, or via email. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance. Flexible team player who thrives in environments requiring ability to be effectively prioritize and juggle multiple concurrent projects. Results-driven achiever exemplary planning and organizational skills, along with a high degree of detail orientation.
References
References available upon request.
Timeline
General Manager of Operations
Silver Spur Air, Heating & Plumbing
08.2024 - Current
HVAC Install Coordinator
Abacus Plumbing, Air Conditioning & Electrical
02.2022 - 08.2024
New Construction Coordinator
Stans Heating Air, Plumbing & Electrical Austin
02.2018 - 01.2022
Operations Manager
Marcelo's Sand & Loam
01.2016 - 12.2017
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