Aruis Grimmage
Orlando,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem-solving, notably at Mears Destination Services. Excelled in enhancing customer satisfaction and loyalty through effective communication and critical thinking. Proficient in Microsoft Excel and data entry, demonstrating a proven track record of handling high call volumes and improving service delivery by efficiently resolving customer inquiries. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mears Destination Services
02.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Customer Service Representative
Symphony Placements
01.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Eligibility Specialist
Department Of Economic Development
06.2020 - 01.2022
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
Intake Specialist
LIHEAP
12.2018 - 03.2020
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, and referral information.
Sales Associate
Hibbet Sports
05.2016 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Hungerford Preparatory High School
Orlando, FL05.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Data Entry
Timeline
Customer Service Representative
Symphony Placements
01.2023 - 02.2024
Customer Service Representative
Mears Destination Services
02.2022 - Current
Eligibility Specialist
Department Of Economic Development
06.2020 - 01.2022
Intake Specialist
LIHEAP
12.2018 - 03.2020
Sales Associate
Hibbet Sports
05.2016 - 11.2018
High School Diploma -
Hungerford Preparatory High School
Similar Profiles
JACOB BASSJACOB BASS
Premium Sales and Services at Delta Airlines Global ServicesPremium Sales and Services at Delta Airlines Global Services
Evans MichelEvans Michel
Luxury logistics Attendant at Mears Transportation ServicesLuxury logistics Attendant at Mears Transportation Services
Carlos EspinozaCarlos Espinoza
Gas and Pipe Fuser and Equipment Operator at Mears services companyGas and Pipe Fuser and Equipment Operator at Mears services company
Daniel DominguezDaniel Dominguez
Pool Supervisor at Holiday Inn Club Vacations at Orange Lake ResortPool Supervisor at Holiday Inn Club Vacations at Orange Lake Resort
MARGARETH LALANNEMARGARETH LALANNE
LPN INTAKE COORDINATOR at BETH ISRAEL LAHEY HEALTHLPN INTAKE COORDINATOR at BETH ISRAEL LAHEY HEALTH