Arul Kumaresan

• Working with staff of 35 personnel within numerous offices within United States, Canada, Mexico, United Kingdom, Poland and India – supported over 6000 users.
• Responsible for all day to day activities within Support Services.
• Migrated all end users to Windows 10 and replacing workstations that are over 5 years old.
• Migrated all users from Exchange 2010 to Office 365 platform.
• Migrated all users off of File Servers and moved them to Egnyte platform for Cloud Based Storage.
• Helped migrate Intranet page off to Microsoft Azure.
• Using PXE Boot off of Windows 2008 Server to build Windows 7 OS with complete Office 2010 suite plus Trend Micro as Anti-Virus.
• This eliminates process of building workstation from scratch.
• Using VSM Manager as Help Desk utility.
• (Migrated from VSM Manager over to Provance for Help Desk Tool).
• Maintaining and updating SharePoint site for Support Services department to keep up to date documentation for technical team.
• Work with purchasing team to bring costs low on all equipment.
• Using SCCM 2012 to deploy packages and apps.
• This can also control Windows Updates services as well.
• Taught technicians how to communicate better with end users and to have them have satisfaction when calling help desk and support services for help.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Recorded inventory sales into organization's weekly income report.
• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Worked with staff of 20 personnel within 2 offices in New York and Mumbai, India.
• Responsible for scheduling of all engineers to various Alternative Investment Fund clients and also maintained Network Operations Center in NY office and India office.
• Supported over 80 clients within Tri-State area.
• Rebuilt monitoring solution of all clients with product called Labtech and Nagios.
• Worked on replacing Help Desk system (Track-IT) with Connectwise.
• Built new WIKI to keep all documentation up to date.
• Worked with hardware vendors to bring costs low for company.
• Supported client for 2 years and had staff of 5 engineers to do day to day support of client base of 150.
• Worked with India staff to maintain quality daily client reports and backups for clients as well.
• Managed hosted VOIP phone provider to support Gravitas needs.
• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Worked with staff of 10 personnel to standardize entire environment with Windows XP.
• Worked with Systems Administration group to migrate from NT 4.0 domain to Windows 2003 Active Directory.
• Used 3rd party product to migrate users from NT 4.0 Domain to Windows 2003 AD.
• Migrated users off of Exchange 5.5 over to Exchange 2003 Environment.
• Built SMS 2003 Environment for Inventory and deployment purposes through MSI packages and Wininstall packages.
• Worked with Traders with numerous Market Data Applications: Bloomberg, ILX, Reuters Dealing 3000, Brass, eSpeed, Prebon, TradeWeb, Tullett, and BlackRock.
• Built Blackberry Enterprise Server through Microsoft Exchange to maintain over 550 Blackberry devices.
• Interpreted management directives to define and document administrative staff processes.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.