Arul Nagothu

➢ Exposure to service delivery lifecycles and hybrid cloud consumption models

➢ Exposure to various different subsystems including networking, cloud policy management, cross-domain management

➢ Exposure to building, scaling and debugging a distributed management platform built on industry standard components like MongoDB, Apache Storm, Apache Kafka, Neo4j etc

➢ Recommend security measures to safeguard cloud solutions against accidental or unauthorized modification, destruction, or disclosure

➢ Design security controls, and develop procedures that are appropriate for FCA cloud solutions

➢ Provide guidance and recommendations for protection of information systems assets and services in a variety of cloud implementations (On-Premise, hybrid, infrastructure as a service, platform as a service, software as a service, etc.)

➢ Design and deploy enterprise-scale, complex cloud infrastructure solutions

➢ Lead technical discussions with senior customer executives that drive decisions and implementation approaches

➢ Handling Incident and Escalation management for 120 clients.

➢ Driving efficiency and effectiveness of the incident management process.

➢ Enforce process and standards, and work to improve process.

➢ Ensure that the team undertake all Incident Management activities to agreed standards including:

Prioritizing incidents in terms of impact and urgency, and assessing team resources and capacity

Overseeing all Incidents and user service requests for timely completion.

➢ Appropriate and timely escalations made when team are unable to resolve an Incident.

➢ Coordinate activities between multiple support groups to ensure adherence to Service Level Agreements.

➢ Initiation of Problem Process where root cause cannot be determined / no known error exists.

➢ Daily and Monthly review calls with customer on Critical Incident and Problem tickets.

➢ Follow up on quality reviews conducted by Technical Oversight team to insure that technicians are adhering to established process and procedures.

➢ Responsible for the end-to-end service level attainment.

➢ Monitor queues ensuring that Incidents, Service Requests Problems and Changes assigned to the team are been worked on within OLA targets, and escalating to technical oversight team when they at risk of being missed.

➢
Initiate and receive warm transfer (functional escalation) of tickets assigned at end of shift.

➢ Involved in design, planning, Implementation, maintenance of the IT Networks on Cruise Ships.

➢ Periodic discussion with client for getting requirements, status updates and issue resolution.

➢ Lead communicator between the client and Software Development team for technical discussions.

➢ Writing business case documents, Product Requirement documents and documents

➢ Tracking the Application development status in time with Project Schedule.

➢ Handling Procurement, Vendor Management, negotiating vendor contracts.

➢ Co-ordinating Project Schedule with third party contractors.

➢ Updating the project status in Project Management Tool, MS PROJECT.

➢ Performing User Acceptance Test (UAT) and Factory Acceptance Test on core infrastructure.

➢ Supervising the Infrastructure Installation task along with the team of Network Engineers and MNE

➢ Supervising the installation of Communication Centers in Cruise Ships and Yacht’s.

➢ Commissioning of the project and handing over the projects to Operations team.

➢ Prepared effort estimations, approach for various sales proposals.

➢ Participated in sales calls.

➢ Experienced in handling multiple projects simultaneously.

➢ Handling Technical Support team and ensure that the customers get prompt support.

➢ Conduct training sessions for the clients over the Software Applications and other related hardware.

➢ Handling and co-ordinating the customer complaints based on SLA’s and AMC’s.

➢ Extensive knowledge in Marine IT Domain.

➢ Manage local and wide-area voice and data networks by providing access to network resources, maintaining equipment, and monitoring network performance

➢ Acted as a lead communicator between software development team and Installation team,

➢ Interpret needs and oversee planning, installation, setup, support and documentation of network systems.

➢ Involved in identifying and negotiating with hardware and software vendors.

➢ Maintaining Centralized cabling (Patch Panels, I/Os, Switches).

➢ Managing LAN / WAN Equipment.

➢ Installed Operating systems and other software’s.

➢ Troubleshoot “Systems Hard ware, Mother Board problems and other hardware devices.

➢ Head Office and branch offices Connectivity

➢ Web Server & Mail Server Installation & Maintenance

➢ Router Configuration & Maintenance

➢ Configured and implemented Remote Access Solution: VPN, ISDN dial up.

➢ Managing and Planning Resources.

➢ Conducted user level training for the customers.

Nordic Infosoft was a software development company located in Hyderabad. The company had clients from European countries,

➢ Responsible for LAN administration. Assisting the software development team in order to achieve their deadlines.

➢ Monitor system performance and provide security measures, troubleshooting and maintenance as needed

➢ Assist users to diagnose and solve their problems.

➢ Design and implement systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies.

➢ Identify areas of operation that need upgraded equipment such as Computer, Drop Cables (UTP), fiber optic cables, Hub, Switch, etc..

➢ Develop and write procedures for installation, use, and troubleshooting of communications hardware and software.

➢ Administration of Visual SourceSafe and SQL Server

➢ Responsible for Secure Data transfers to the Clients.