ARUN JOYCHAN
Congers,NY
Summary
Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Helen Hayes Hospital
12.2023 - Current
- Provide great service to patients, family members, and staff.
- Follow all food safety and preparation standards set by the hospital.
- Make sure all product rotation and storage procedures are executed.
Store Manager
City Wine And Liquors
10.2023 - 12.2023
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Direct the setting of prices for all merchandise sales to ensure attainment of profit margins on a regular basis and as market conditions change
- Oversees the training and development of each employee.
GENERAL MANAGER
EAST SIDE MARIOS
03.2021 - 09.2023
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Analyzed customer feedback and implemented strategies to improve service
- Investigated and resolved complaints regarding food quality and service
- Monitored budgets and payroll records to verify authorization of expenditures
- Scheduled staff hours and allocated resources to maximize team member performance.
KITCHEN MANAGER
EAST SIDE MARIOS
04.2019 - 09.2023
- Supervised and coordinated kitchen staff to maintain productivity and efficiency
- Observed safe temperature storage of all food products to prevent spoilage
- Minimized food waste by regularly ordering accurate amounts of ingredients
- Trained new staff in kitchen operations, procedures, and food prep standards
- Scheduled employee calendar, keeping shifts properly staffed.
Education
International Business Management -
Lambton College
Sarnia, ON08.2019
Bachelor of Commerce in Computer Application -
Devamatha College
KOTTAYAM, KERALA03.2017
Skills
- Sales Team Development
- Risk Management
- Labor Cost Controls
- Staff Training
- Employee Scheduling
- Staff Development
- Inventory Control
- Time Management
- Cost Analysis and Savings
- Administrative Skills
- Sanitation Standards
- Food Storage
- Food Safety Compliance
- Performance Evaluation
- Cash Handling
- Quality Control
- HACCP Knowledge
- Event Coordination
- Problem Solving
- Computer Literacy
- Hiring Standards
- Hiring Procedures
- Team Development
- Recruitment
- Payroll Preparation
Certification
Food Handling
Timeline
Food Service Supervisor
Helen Hayes Hospital
12.2023 - Current
Store Manager
City Wine And Liquors
10.2023 - 12.2023
GENERAL MANAGER
EAST SIDE MARIOS
03.2021 - 09.2023
KITCHEN MANAGER
EAST SIDE MARIOS
04.2019 - 09.2023
International Business Management -
Lambton College
Bachelor of Commerce in Computer Application -
Devamatha College
Food Handling
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