ARUN RAVEENDRAN NAIR
Capital One Inc.
Glen Allen,VA
4
Languages
6
Certification
22
Years of experience
People-focused engineering leader with 22+ years of experience building, managing, and mentoring software teams across the Financial Services and Healthcare industries. Proven track record leading multiple concurrent engineering teams with diverse, specialized skill sets — owning hiring input, performance coaching, career development, and day-to-day people management alongside hands-on technical delivery. Skilled in cloud architecture, machine learning, and Generative AI on AWS, with deep experience running Agile/Scrum organizations, driving cross-functional and cross-cultural collaboration, and developing talent through structured mentorship and training programs.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
Manager, Software Engineering / Tech Lead
12 Years 5 Months- Managed and led multiple engineering teams with distinct specializations (ML, streaming data, security applications); owned team leadership, performance coaching, and mentorship of associates, including guiding an intern to independently deliver a production-ready component.
- Managed multiple teams for Commercial Bank Tech OneView document storage platform; led migration from third-party vendor tool to in-house application, resolving migration issues and ensuring seamless transition.
- Directed insourcing and Gen 3 cloud migration of two machine learning applications (SRIA, NLP Workbench) from third-party vendor, enhancing platform stability through managed CI/CD pipelines and reducing external dependencies.
- Led development and deployment of a real-time machine learning application that combined calendar and Wi-Fi occupancy data to auto-release unclaimed conference rooms within 5 minutes, addressing a 30% no-show rate and improving real estate utilization.
- Designed a real-time Wi-Fi data streaming architecture using Lambda architecture and a Streaming Data Platform, delivering high-velocity data into Snowflake for analytics and BI reporting.
- Reduced cloud infrastructure costs through Snowflake optimization; improved system resilience with automated recovery processes and enhanced monitoring via Datadog and New Relic.
- Led migration of enterprise document management system from third-party platform to internal content management system, successfully meeting regulatory remediation timelines.
- Managed multiple teams supporting the Commercial Bank Tech OneView document storage platform, leading the migration from a third-party vendor tool to an in-house application and resolving related migration issues.
- Prepared and presented solution architecture and design strategies to leadership and Design Review Panels, driving cross-team alignment and buy-in on technical direction.
- Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Developed and implemented process improvement initiatives, driving significant cost savings for the organization.
- Oversaw project management efforts, ensuring timely delivery of key milestones and adherence to budget constraints.
- Mentored junior managers, fostering professional development and enhancing team performance through coaching programs.
- Analyzed market trends to inform strategic decision-making and align product offerings with customer needs.
- Collaborated with stakeholders to define business requirements, translating them into actionable project plans and deliverables.
- Streamlined reporting processes using advanced analytical tools, improving accuracy and reducing turnaround times.
- Facilitated change management initiatives, promoting a culture of continuous improvement across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Delivery Lead
11 Months- Led requirements gathering, gap analysis, and system design for COBOL/JCL/IMS DB/DB2 mainframe applications, enhancing healthcare membership and billing operations.
- Directed application re-architecture and performance optimization initiatives, improving system throughput and reducing operational costs.
- Owned production support, release management, and executive stakeholder reporting for critical membership and billing systems.
- Managed production support, release management, and executive stakeholder reporting for critical membership and billing systems, ensuring system reliability and stakeholder satisfaction.
- Developed comprehensive health insurance processing system to streamline operations.
- Coordinated cross-functional collaboration to ensure alignment on project goals and timelines.
- Analyzed performance metrics to identify areas for operational enhancements and cost savings.
- Mentored team members to enhance skills and performance within fast-paced delivery environment.
Delivery Lead / System & Business Analyst
7 Years- Led the ESI eligibility feed migration project, standardizing and consolidating data extraction from IMS DB across multiple states.
- Delivered Tier 2/3 production support, conducting root-cause analysis and ABEND resolution to ensure SLA compliance and enhance system availability.
- Served as System and Business Analyst for the WGS 2.0 Membership & Billing platform, spanning a CA mainframe/IMS DB environment supporting policyholders across 14 states.
- Provided Tier 2/3 production support, root-cause analysis, and ABEND resolution to maintain SLA compliance and system availability.
- Oversaw batch job monitoring, change/release management, and SLA/operational reporting to support stability across production and test environments.
- Coordinated diverse technical resources across multiple countries, fostering cross-cultural communication and alignment within teams.
- WGS 2.0 Membership & Billing System (multi-state platform, 14 states)
- Analyzed business requirements to identify process improvements and enhance operational efficiency.
- Led workshops with stakeholders to define project scope, objectives, and deliverables aligned with organizational goals.
- Conducted root cause analyses on business issues, facilitating solutions that enhanced overall performance metrics.
- Oversaw project timelines and deliverables, ensuring alignment with stakeholder expectations and quality standards.
- Collaborated with cross-functional teams to gather and document functional specifications for system enhancements.
Software Engineer
4 Years- Developed C-based software solutions for accounting, retail, textile management, and library management systems while managing hardware and networking infrastructure.
- Led development of scalable web applications using Java and Spring framework.
- Streamlined software deployment processes, enhancing release cycle efficiency.
- Mentored junior engineers, fostering skill development and technical growth.
Education
Bachelor of Science - Electronics & Communication Engineering
High School Diploma
Skills
Languages & Frameworks: Python
Java
Spring Boot
COBOL
Scala
SQL
Bash
Ansible
AI Tools & IDEs: Claude
Gemini
GitHub Copilot
Windsurf
Visual Studio Code
IntelliJ
PyCharm
Cloud & DevOps: AWS (Lambda
ECS
Fargate
EC2
RDS
DynamoDB)
Terraform
Jenkins
CI/CD
Git
GitHub
Bitbucket
ETL
Data & Messaging: Apache Kafka
Apache Spark
Snowflake
Databricks
MongoDB
PostgreSQL
MySQL
Elasticsearch
DB2
IMS DB
Teradata
Ab Initio
Mainframe
Machine Learning & AI: Machine Learning
Generative AI
NLP
Model Retraining & Evaluation
Monitoring & Observability: Datadog
New Relic
Methodologies & Tools: Agile/Scrum
Jira
Asana
Domain-Driven Design
Microservices Architecture
REST APIs
ATDD
SDLC
People Leadership: Team Management
Performance Coaching
Mentorship
Hiring Support
Career Development
Training Program Design
Cross-Functional Leadership
Decision-making
Time management
Team leadership
Complex Problem-solving
Strategic planning
Performance management
Accomplishments
- Supervised team of 15+ staff members.
Certification
- MIT — Applied Agentic AI for Organizational Transformation
- Claude Training (Anthropic)
- AWS Certified Machine Learning – Specialty
- AWS Certified DevOps Engineer – Professional
- AWS Certified Developer – Associate
- Machine Learning Nanodegree, Udacity
- IEEE Senior Member, Richmond Chapter
PUBLICATIONS & PROFESSIONAL ACHIEVEMENTS
- "Improve Zillow's Home Value Prediction Estimator (Zestimate)," published in ESP Journal of Engineering & Technology Advancements (ESP-JETA), Vol. 5, Issue 2, 2025.
- Global Recognition Award, 2025 — awarded by Global Recognition Awards.
- 2025 Claro Awards for AI Excellence — served as Judge.
- Session Chair, 5th International Conference on Intelligent Vision and Computing (ICIVC 2025).
- Participant, IEEE-USA Congressional Visit Day (CVD), 2026.
- Hack Fest Participant ('Chappie'): Developed real-time voice-detection algorithms as part of a cross-functional team, presenting the working prototype to enhance interactive voice-recognition applications.
LEADERSHIP & PEOPLE MANAGEMENT
- Team & People Leadership: Managed multiple concurrent engineering teams with distinct, specialized skill sets, aligning staffing and workload to shifting business priorities.
- Performance Coaching & Mentorship: Delivered ongoing performance coaching and mentorship to associates and interns — including guiding an intern to independently deliver a production-ready component — to support career growth and skill development.
- Talent Development & Training: Designed and facilitated technical and compliance training programs to build internal team capability.
- Agile Team Leadership: Owned end-to-end Agile/Scrum delivery for multiple teams as primary team lead — sprint planning, story grooming, and retrospectives.
- Cross-Functional & Cross-Cultural Leadership: Led and coordinated technical resources and stakeholders across multi-country locations, aligning distributed teams around shared goals.
- Standards, Culture & Executive Communication: Established engineering best practices and design-review processes, and presented architecture and status updates to senior leadership to drive alignment and buy-in.
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Full Professional
Tamil
Native or Bilingual
Timeline
Manager, Software Engineering / Tech Lead
Capital One Inc.
03.2014 - CurrentRead More
Delivery Lead
IBM Inc. (Anthem Inc.)
04.2013 - 03.2014Read More
Delivery Lead / System & Business Analyst
UST Global Inc. (Anthem Inc.)
01.2006 - 01.2013Read More
Software Engineer
Neologix
05.1999 - 05.2003Read More
CUSAT
Bachelor of Science from Electronics & Communication Engineering
Read More
Govt Polytechnic
High School Diploma
Read More