Summary
Overview
Work History
Education
Skills
Achievements
Timeline
AssistantManager

Chirag Verma

Gurugram,Haryana

Summary

Performance-driven professional with a big picture version, people leader element and tenacity to effectuate corporate strategies into successful achievable plans. More than 8 years of experience with expertise in Internal Audits, QA, Contract Admin, Operations , AML/KYC, SAR reporting and Fraud Services across US and UK markets with ability to manage multidisciplinary projects and to navigate complex challenges.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Genpact
Gurugram, Haryana
04.2021 - Current
  • Directed contract life cycle especially Contract Abstraction, Obligation Management, Database Management & Data Migration.
  • In-house SME for delivery team by reviewing, analyzing and extracting key data points from wide range of contracts (IT Procurement, Pharmaceutical, Web Hosting Agreements, Software & Data License Agreements.
  • Monitored commercial gaps in system, highlighted red flags and drafted remediation.
  • Tracked all financial KPI's on billing, revenue leakages and ensuring what is “Sold is Billed & Paid”.
  • Ensuring governance of price increase agreements with required management approvals.
  • Strengthened process to identify cost sheet gaps and related rectification.
  • Supervised team of 10+ resources and oversee performance with continuous feedbacks.

Senior Analyst

American Express
Gurugram, Haryana
06.2014 - 04.2021
  • Performed periodic audit to both internal business departments, and external partners, produced operational risk report then proposed solutions for risk mitigation.
  • Delivered on shareholder value and enhanced quality by insourcing compliance monitoring at one third cost, e.g. $325k in OPEX saves annually.
  • Administered process with offshore team for regulatory review and completed 3 years look-back for 5K samples with remediation.
  • Analyzed data by using SQL and MS Excel to detect flaws, error of processes, then raise solutions.
  • Enhanced overall control environment by improving effectiveness of testing program through increased automation, and calibration of compliance compendium.
  • Responsible for creating and maintaining crucial documents for internal use which includes updated SOP as per requirements.
  • Proven track record in driving results by managing volumes across team by coordinating and prioritizing concurrent activities within deadline-driven climate
  • Curtailed overall customer process error rate by 67% with timely completion of all risk assessment and highlighted red flags to risk committee.
  • Ensured all audits (PRSA/ICT/BST/IAG/TTT) of Global Fraud Protection Services with count of 400 Analyst are cleared.
  • Prioritized high impact escalations that resulted in legal actions.
  • Oversaw coaching, mentoring and providing feedback to ensure Standard Operating Procedures are practiced.

Education

Diploma - GNIIT

NIIT
Delhi
11.2014

Bachelor of Science -

Delhi University
New Delhi
05.2014

Skills

  • Recruiting and Interviewing - Intermediate
  • Employee performance evaluations - Intermediate
  • Consulting - Intermediate
  • Operations Management - Expert
  • Training - Intermediate
  • Fraud Services - Expert
  • Contract Management - Expert
  • Financial Management - Expert
  • Project Management :- Intermediate Level
  • Strategic planning - Expert
  • Risk mitigation - Expert
  • Risk Assessment -Expert
  • Audit Co-ordination - Expert
  • Cost Control - Expert

Achievements

  • Acknowledged with awards like Green Prodigy ( For most numbers ), I am American Express for helping a client stuck in other country with blocked card.
  • Rewarded for Dollar saving project which helped American Express to save 3.2 Billion.
  • Received a Monetary reward from client at Genpact for successfully transitioning the process with score of 100%.
  • Contributed towards the success of the business by managing and conducting Process training for new
    hires & Cross skilling batches.
  • Collaborating with Strategy and Risk Team for critical process changes/updated and for corrective
    action plans and thinking analytical to prevent fraud loss and generate revenue.
  • Building and leveraging relationships with the team and driving results for the organization.


Timeline

Assistant Manager

Genpact
04.2021 - Current

Senior Analyst

American Express
06.2014 - 04.2021

Diploma - GNIIT

NIIT

Bachelor of Science -

Delhi University

Similar Profiles

CREATE PROFILE