ARUNA ALLURI
Poughkeepsie,NY
Summary
Logical data analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with several years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.
Overview
7
7
years of professional experience
Work History
Data Analyst
Amazon
Hyderabad, Telangana
04.2017 - 07.2022
- Leveraged SQL queries to extract, transform and load data into databases.
- Translated raw data into meaningful information using statistical techniques.
- Provided data-driven solutions to support decision making.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Optimized existing database structures for better performance on analytics tasks.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Developed custom data models and algorithms to apply to data sets, enhancing business operations.
Technical Support Executive
24/7 .ai
Hyderabad, Telangana
03.2015 - 03.2017
- Performed regular maintenance checks on customer systems to ensure optimal performance.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Reviewed existing processes for providing technical support to determine areas that need improvement.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
- Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
Master of Science - Management Information Systems
Marist College
Poughkeepsie, NY05-2024
Bachelor of Science - Electrical, Electronics And Communications Engineering
Vasavi Engineering College
Hyderabad, Telangana08-2013
Skills
- Data Modeling
- Usability Testing
- Project Management
- Technical Analysis
- Report Writing
- Python Programming
- SQL
Timeline
Data Analyst
Amazon
04.2017 - 07.2022
Technical Support Executive
24/7 .ai
03.2015 - 03.2017
Master of Science - Management Information Systems
Marist College
Bachelor of Science - Electrical, Electronics And Communications Engineering
Vasavi Engineering College