Aruna Arjun
Hollis,NY
Summary
Accomplished Shift Lead Manager at CityMD: Urgent Care, adept in inventory control and staff motivation, significantly enhancing team performance and customer satisfaction. Expert in implementing workplace safety and employee training, leading to streamlined operations and a positive work culture. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
CityMD: Urgent Care
02.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Trained and mentored new employees to maximize team performance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set daily expectation with staff.
- Managed staff training and supervision.
Patient Service Representative
CityMD: Urgent Care
12.2020 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Delivered support to medical staff in completion of patient paperwork.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Athena to schedule appointments.
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
- Reduced wait times for appointments by optimizing scheduling practices and utilizing available resources efficiently.
- Promoted a positive work environment through effective team collaboration and open communication channels.
Receptionist
Brooklyn Eye Center
05.2021 - 08.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
No Degree - Accounting And Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY05.2026
High School Diploma -
Queens High School Of Teaching Liberal Arts And Sciences
Bellerose, NY06.2015
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Staff Scheduling
- Cash Handling
- Opening and closing procedures
- Delegating Work
- Schedule oversight
- Training and mentoring
- Handling Customer Complaints
- Staff Motivation
- Inventory Control
Timeline
Shift Lead Manager
CityMD: Urgent Care
02.2024 - Current
Receptionist
Brooklyn Eye Center
05.2021 - 08.2022
Patient Service Representative
CityMD: Urgent Care
12.2020 - Current
No Degree - Accounting And Business Management
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Queens High School Of Teaching Liberal Arts And Sciences
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