Aruna Gopalkrishna
Cary,NC
Summary
Experienced with optimizing operational workflows to improve efficiency. Utilizes strong analytical skills to identify and resolve issues promptly. Track record of leveraging communication and teamwork for successful project execution.
Operations professional with strong background in streamlining processes and optimizing efficiency. Demonstrates robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable with skills in project management, data analysis, and problem-solving. Known for clear communication, strategic thinking, and results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HC and Insurance operations Associate- F&G
NTT DATA Inc
12.2022 - Current
- Process Adjudication claims and resolve for payment and Denials.
- Knowledge in handling authorization, COB, duplicate, pricing, and corrected claims process
- Knowledge of healthcare insurance policy concepts including in network, out of network providers, deductible, coinsurance, co-pay, out of pocket, maximum inside limits and exclusions, state variations
- Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.
- Organizing and completing tasks according to assigned priorities.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
- Resolving complex situations following pre-established guidelines
HR Operations
Goalsr Inc
08.2017 - 12.2022
- Team management- Team handling of recruiters/sourcing advisors both onshore and offshore. Recruitment pipeline analysis, demand & production target and market watch. Determine the hiring needs based on previous cycles, RCA, Dashboard, HRIS, ATS, share point, power point preparation.
- Closure of all priority versus urgent business impact tickets, tracking day to day, meeting SLA maintaining all HR business unit’s satisfaction, compliance measure, DRR, Risk awareness, completion of all risk trainings on time for individual and teams within units.
- On boarding of new hires, orientation, project allocation, bench policy, all HR Operations. Verification & Validation of all new hire documents.
- Planning, executing and implementing HR specific activities within the organization as guided by VP HR, keeping vision and mission as the main idea.
- Manage, engage and provide ideas for TA team in turn achieve closure on open positions meeting deliverables.
- Extensive experience working in highly targeted fast-paced environments.
- High personal and team performance deliverables in-line with global growth strategy
Human resource specialist
Capgemini
09.2014 - 06.2015
- Recruitment – Closure of 32 new technical new joinees overachieving the target with successful placement in the project and billed on payroll for the month.
- Bench Policy – Brought about major reform on employee bench duration with suitable up skill and cross skill enhancements to the existing projects without cost impact.
- Employee Relations, safety and Organization culture enhancement – Resolving Women employee issues, with minimal cost investment.
- HRIS – Updating, closure and maintenance of all tools including employee relocation, R&R programs, staffing needs.
Operations Team Leader
Infosys
08.2005 - 12.2011
- Behavioral competencies: Operational excellence, Effective communication, Teamwork, client relationship, Active learning & Eye for detail.
- Technical competencies: Process management Process updates, implementation of updates within team without hindering workflow, Knowledge management – complaint on all e-learning tools, skill Metrix, soft skill training and improvement & Contract management.
- Attrition Management – Achieved zero attrition for nine months successfully with high team bonding.
- Process Management- All process metrics and deliverables met by team day to day basis, client complainant.
- Performance Management –Meeting client specific SLA within boundaries of team building and motivation.
Education
Masters in business administration - Human Resource Management
ICFAI University
06.2014
PHR Training and Certificate Completion -
HRCI
06.2022
Skills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
Accomplishments
- Best C-SAT and E-SAT score within organization – business impact cross skill (Infosys BPM)
- Excellent attrition management.ie. 0% attrition for period of nine months- reducing hiring/training/production costs. (Infosys BPM)
- Accomplished/ Exceeded recruitment target for Q3 – saving engineering team bench pipeline and cost. (Capgemini)
- Internal branding succession – resulted in mergers and acquisition organization ramp up. (Goalsr Inc)
Certification
DEI & Inclusion
Organization Development
Organize skip level meet, follow up on closure of all actionable items with senior management, in turn resulted in Employee retention, Employee family unions, Higher education facilities enhancement.
Languages
English
Full Professional
Timeline
HC and Insurance operations Associate- F&G
NTT DATA Inc
12.2022 - Current
HR Operations
Goalsr Inc
08.2017 - 12.2022
Human resource specialist
Capgemini
09.2014 - 06.2015
Operations Team Leader
Infosys
08.2005 - 12.2011
Masters in business administration - Human Resource Management
ICFAI University
PHR Training and Certificate Completion -
HRCI