Summary
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Aruna Kaushik

Granger,IN

Summary

Diligent Senior Product Manager offering 10 + years of success in product roadmap development, market research and data analysis. Driven and strategic with proven history of product launch. Experience in managing software development projects utilizing agile methods across multiple business divisions to plan, organize, lead and motivate agile project teams to exceed expectations of performance and delivery.

Work History

Product Manager

Veyo
  • Created playbooks, job aid and templates for implementations for member eligibility/ billing to streamline processes of onboarding new clients
  • Involved in product strategy and roadmap planning for the product for each quarter and presenting it to leadership
  • Communicated product development progress to leadership
  • Responsible as a client liaison to gather requirements, new client onboarding and implementations for various integrations and upstream systems
  • Meeting with the client for each functional group throughout the implementation period to make sure quality on-time delivery
  • Understanding complex State Medicaid requirements for the NEMT transportation Encounters and Claims
  • Managing scrum team, writing features/stories in JIRA.

Product Manager

Optum – Population Health Solutions
  • Involved in product strategy and roadmap planning for the product (Omaha taxonomy in Salesforce, Aunt Bertha (SDOH), EMR interoperability, ID/Strat logic, Service Billing module configurable, Assessment loader, Disease pathways, Enrollment workflows to increase profitability)
  • Created playbooks, job aids and templates
  • Created demo vignettes to show case the OCCP application to give clients a peek into the agent’s workflow to be shared by marketing / sales
  • Involved in vendor and tool selection for EMR interoperability and data analytics
  • Built, onboarded and managed scrum team (offshore / US) and tier 1 systems analyst team
  • Interacted with leadership to communicate roadmap and product development progress with colleagues in different teams for both downstream and upstream systems
  • Heavily involved in Client onboarding and implementation for various integration and downstream systems
  • Helped systems analyst team in investigating production issues and facilitating solutions for them
  • Helped streamline the ticketing system to prioritize issues and one stop shop for operational agents
  • Involved in streamlining the ticketing system for giving access to new hires - nurses, case managers and product leads to the OCCP platform in secure (Optum request desk)
  • Configured workflows, page layouts and assessments
  • Automated various processes like patient list load
  • Created Dashboards and reports in Salesforce to help shift nurses and case managers perform effectively in their day-to-day work
  • Gathered requirements and wrote master features, features and user stories in Aha
  • Performed requirements validation, developed use cases and test scenarios for UAT testing and provided application demos to the stakeholders.

Business Systems Analyst/Product Owner

MedImpact Healthcare Systems
  • Document functional specs, ensuring clear and precise FRD
  • Write user stories with best practices in mind
  • Facilitate requirement understanding and design sessions between business and technical resources to ensure that the solutions address business needs
  • Perform requirements validation to ensure developed software solutions meet business needs to end-user satisfaction
  • Develop use case and test scenarios for UAT testing and requirement validation
  • Set up data for requirements validation
  • Provide application demo after each sprint to project sponsors and stakeholders and gather feedback for development team
  • Triage, Investigate and provide solutions for production issues and liaison with the clients.

Delivery Manager/Product Owner

Mindspan Systems
  • Led Agile offshore and cross-functional teams managing daily scrums to plan and prioritize activities to meet sprint goals
  • Defined tasks, prioritized their value and established acceptance criteria
  • Involved in resource allocation and tracking BMRs including task delegation and workload/ progress monitoring
  • Performed deployment tasks in various environments both production and UAT
  • Documented software defects using bug tracking system and coordinated issues resolution with developers
  • Responsible for various client facing roles such as documentation of user stories following meetings
  • Managed client expectation for the sprint scope and the delivery dates.

Novasano
  • Prepared test plans, test cases based on requirements specification documents
  • Performed testing, documented software defects and coordinated issues resolution with developers
  • Helped streamline the process to reduce the number of bugs and improved customer satisfaction.

Software Quality Analyst

Philips HealthCare – Business Intelligence Solutions
  • Prepared test plans, test cases based on requirements specification documents
  • Performed testing, documented software defects and coordinated issues resolution with developers and project manager
  • Performed defects resolution verification, data validation on dashboard and data cleanup.

Product Owner

Maximus
- Current
  • Involved in product strategy and roadmap planning for the product for each PI and presenting it to leadership
  • Responsible as a client liaison to gather requirements, new client onboarding and implementations for various integrations and upstream systems
  • Meeting with the client for each functional group throughout the implementation period to make sure quality on-time delivery
  • Represents the Product Suite as a Product SME
  • Giving demos to stakeholders after each feature release, creating documentation for baseline product and tenant specific documentation
  • Involved in product validations for production deployments, bi-annual disaster recovery exercises
  • Identifying any cross dependency on other teams in the train and working with them to prioritize stories in a PI
  • Working with business stakeholders, technical partners to come up with MVP product and iterating to deliver the feature/functionality
  • Created JIRA templates for features/stories that will be reused for implementations in order to reduce time and resource spent during sprint 0
  • A very hands-on approach to managing scrum team including product analyst, UI/UX resources, developers and quality engineers
  • Guiding and mentoring junior and senior product analysts
  • Writing features, writing proposals for enhancements, reviewing stories, creating BPMN process flows for Camunda
  • Conducting owner group reviews, facilitating architecture calls for solutions required for features with engineering and solution architects – to make sure business is represented, running PI Planning sessions for the product in breakout sessions, refinement sessions, backlog prioritization, retrospectives
  • Facilitated and actively participated in technical discussions with technical product analyst for technical features/stories for web services, APIs
  • Introduced processes to streamline to improve product quality
  • E.g., Demo handoff for each story from Dev to QE including Product
  • Adding test cases in each story after refinement by QE
  • Bi-weekly regression bug meeting with QE, DEV and Product.

Education

Project Management Certificate -

California State University

Associate Degree in Computer Programming -

Hennepin Technical College, MN

M.S (Applied Psychology) -

University of Madras, India

Agile SAFe Team & PO/PM training -

Skills

  • SQL
  • JIRA
  • Salesforce
  • JAMA
  • Confluence
  • PiPlanningio
  • Lucid Chart/ Visio
  • Cawemo (BPMN process)
  • Tableau Reporting Tool
  • Safe 60 PO/PM
  • Requirement Gathering
  • Data analysis
  • UAT
  • Stakeholder demo
  • Product Roadmap
  • Conflict Resolution
  • Problem Resolution
  • Written Communication
  • Organizational Skills

Websites

Awards

  • Maximus – Peer Recognition 2022 - 2023
  • Optum – 7 Bravo Recognition/Awards from leadership and colleagues 2019 - 2020
  • MedImpact - Peer Recognition 2018
  • Mindspan Systems - Outstanding Performance Award 2013 & 2016

Timeline

Product Manager

Veyo

Product Manager

Optum – Population Health Solutions

Business Systems Analyst/Product Owner

MedImpact Healthcare Systems

Delivery Manager/Product Owner

Mindspan Systems

Novasano

Software Quality Analyst

Philips HealthCare – Business Intelligence Solutions

Product Owner

Maximus
- Current

Project Management Certificate -

California State University

Associate Degree in Computer Programming -

Hennepin Technical College, MN

M.S (Applied Psychology) -

University of Madras, India

Agile SAFe Team & PO/PM training -

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Aruna Kaushik