Aruna Sharma

Balanced deposits and credit card payments each day.

• Applied administrative knowledge and courtesy to explain procedures and services to patient Used Epic to schedule appointments.
• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Handled customer service inquiries in person, via telephone and through email.
• Managed patient registration process, confirming data accuracy and completeness.
• Built and maintained positive working relationships with patients and staff.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Verified insurance eligibility and coverage for patients.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Trained new staff on filing, phone etiquette and other office duties.

• Responded to customer requests for products, services, and company information.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Cross-trained and provided backup support for organizational leadership.
• Trained new personnel regarding company operations, policies and services.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Promptly responded to inquiries and requests from prospective customers.
• Managed timely and effective replacement of damaged or missing products.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Trained staff on operating procedures and company services.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Investigated and resolved customer inquiries and complaints quickly.
• Investigated and resolved accounting, service and delivery concerns.
• Identified and resolved discrepancies and errors in customer accounts.