ARUNA SHARMA
Columbus,OH
Summary
My Goal is the continue learning and developing my expertise in my future role. Fast learner I believe that I would easy fit for any role, which I am/was always interested and I could continue to deepen and broaden my skills.
Have been working to serve immigrants and refugees through various ways, which includes interpreting (both telephonic and in person), translating, helping find jobs and providing with transportation. Also, experience warehouse worker. Proficient in using Microsoft Office, including Word, PowerPoint, Excel, and Publisher. Committed professional with background as Physician Office Specialist. Experience includes managing office operations, coordinating appointments, and maintaining patient records in a healthcare setting. Strengths lie in multi-tasking, strong organizational skills, and ability to maintain confidentiality of sensitive information. Previous work has consistently demonstrated improvement in clinic efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Physician Office Specialist
Ohio Health Medical Center
Columbus, ohio
03.2025 - 11.2025
- Managed patient scheduling and appointment confirmations efficiently.
- Processed insurance claims and verified patient eligibility promptly.
- Assisted patients with registration and provided intake forms accurately.
- Coordinated communication between healthcare providers and patients effectively.
- Maintained organized medical records and updated patient information regularly.
- Handled billing inquiries and resolved discrepancies in patient accounts swiftly.
- Educated patients on office policies and procedures clearly.
- Maintained cleanliness of exam rooms between patients visits.
- Supported front office operations by ensuring a welcoming environment consistently.
- Provided support during medical emergencies by contacting appropriate personnel in a timely manner.
- Conducted follow up calls with patients regarding test results or upcoming appointments.
- Responded to emails from patients requesting appointment scheduling or other services.
- Ensured all HIPAA guidelines were followed while handling confidential patient information.
- Provided translation services when necessary for non-English speaking patients.
- Helped answer questions about medications, treatments or any other medical concerns.
- Performed administrative tasks such as filing documents, copying records, faxing documents and scanning charts.
- Worked closely with billing department to ensure accurate coding of diagnoses and procedures on claims.
- Answered incoming calls from patients, responded to inquiries and transferred calls as necessary.
- Assisted with referrals and prepared medical records for patients.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Maintained smooth flow of examinations to keep appointments on schedule.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
Patient Service Representative
UPMC Pinnacle
Harrisburg, Pennsylvania
07.2023 - 02.2025
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries via phone and in-person interactions.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate patient records in electronic health systems.
- Facilitated insurance verification and eligibility checks for services.
- Collaborated with team members to enhance patient service delivery.
- Addressed patient concerns promptly to ensure satisfaction and comfort.
- Educated patients about available services and resources within the facility.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Maintained a clean and organized reception area.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Reviewed patient accounts for accuracy on a regular basis.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Utilized technology and specialized software to maximize productivity.
- Sorted and distributed incoming mail daily.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Customer Service Representative
Walmart Supermarket
Westerville, Ohio
04.2017 - 06.2023
- Maintain a safe environment for learning
- Scan items and ensure invoice is correct.
- Adhere to strict safety and quality standards.
- Pack and ship customer orders.( Online shoppers )
- Work in a fast-paced environment.
- Maintain a variety of records, files and report.
- Responsible for consistent observance of GMP, SOP and Safety Procedures
- Maintain proper handling and storage of materials needed for production
- Ensure that all OSHA, Safety Regulations, Labor Laws, and other governmental statutes are followed and obeyed
- Carry out inspection assignments of all production equipment to safeguard
Education
High School Diploma - Accounting And Finance
Kakarvitta Higher Secondary
Nepal05.2015
Some College (No Degree) - Accounting And Finance
Kakarvitta Multipal Campus
NepalSkills
- Interpreter
- Translato
- Multi Lingual
- Bank worker
- Basic computers
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Clinical documentation
- Healthcare software
- Patient demographics
- Prior authorization requests
- Positive attitude
- Medical terminologies
- Clinical and administrative support
- Document management
- Front desk management
- Team leadership
- Data entry
- Front office operations
- Patient scheduling
- Electronic health records
- Possible insurance verification
- Customer relationship management
- Healthcare regulations compliance
- Time management
- Problem solving
- Team collaboration
- Administrative support
- Medical recordkeeping
- Medical office equipment
- Insurance verification
Training And Skills - Medical Interpreter
Have been working as medical interpreter for organizations as per requirement. Translate documents, interviews, interpret, voice over interview mostly.
Languages
- English
- Nepali
- Hindi
Personality Profile
- Available for Full-Time & Contract Assignment
- Outgoing, communicative and positive interpersonal attitude
- Responsible and consistent job approach
- Flexible and organized in busy work environment
Languages spoken
English
Professional
Nepali
Professional
References
References available upon request.
Timeline
Physician Office Specialist
Ohio Health Medical Center
03.2025 - 11.2025
Patient Service Representative
UPMC Pinnacle
07.2023 - 02.2025
Customer Service Representative
Walmart Supermarket
04.2017 - 06.2023
High School Diploma - Accounting And Finance
Kakarvitta Higher Secondary
Some College (No Degree) - Accounting And Finance
Kakarvitta Multipal Campus