Arundhati Vibhute

Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

• Developed intelligence-sharing dashboards, providing company-wide access to collected data.
• Collected data from wide-ranging sources.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Supported clients with business analysis, documentation, and data modeling.
• Integrated technology and business operations to identify targeted solutions to customer issues.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance
• Skilled at working independently and collaboratively in a team environment

Troubleshot and resolved performance issues for databases and software.

• Completed analysis, design and testing phases of software development life cycle.
• Participated in highly complex projects with customers, managers and end-users.
• Researched and integrated design strategies, product specifications, development schedules and user expectations into product capabilities.
• Collected, defined and translated user requirements into project designs and implementation plans.
• Delivered user support to clients to train, educate and answer questions.