Arun Frances
Sausalito,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sales Operations / RMA Specialist
Turntide
Sunnyvale, CA
04.2021 - 07.2022
- Built and maintained an excellent customer experience via phone, zoom, email, and slack
- Acting liaison for our customers between the engineering, tech support, and sales teams
- Created and streamlined the RMA process for all Turntide's products globally
- Oversaw advanced product replacements for high-profile customers
- Maintained a database of returning products for engineers to perform their root cause analysis.
Owner
Ohana Board Shop
San Jose, CA
04.2005 - 12.2020
- Oversaw buying for multiple stores, business budget planning, and administration
- Accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls, and maximize business operational efficiency
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Consulted with customers to assess needs and propose optimal product solutions
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Scheduled product fulfillments and coordinated returns and replacements as needed
- Worked closely with manufacturers for product orders and ensure timely deliveries
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Engaged customers in social conversations to create a pleasant and easy shopping experience
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Demonstrated products and specific features in stores and special events
- Engaged with existing customers on a regular basis to maximize revenue
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics for Ohana Board Shop locations as well as the apparel brands.
Technical Support Associate
PRO Unlimited Inc.
Burlingame, CA
11.2002 - 07.2005
- The first line of support to customers and answered questions via email, phone, website, live chat, and forums
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments
- Recorded and maintained relevant notes for each client and work order
- Responded to support requests from customers and patiently walked individuals through basic troubleshooting tasks
- Accurately processed return material authorizations and managed returns from customers
- Worked with operations and sales to ensure customer replacements were sent in a timely manner.
Software Tester
Peoplesoft
Pleasanton, CA
11.2000 - 10.2002
- Collaborated with developers and product owners to stay current on product features and intended functionality
- Performed load and database testing
- Identified and tracked defects with People Tools and supported developers in resolving problems by completing additional tests
- Debugged code and located root causes of problems by reviewing configuration files and logs
- Defined, created, and controlled testing environments for successful software deliverables
- Carried out tests to identify, report and repair issues such as bugs and glitches.
Education
Associate of Applied Science: Computer Installation and Repair Technology -
Heald College
San Francisco, CA06.2000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
- Professional telephone demeanor
- Retail materials management
- Creative problem solving
- Account management
- Technical Support
- Retail store support
- Stock management
- Staff Management
- Strategic planning
- Sales and marketing
- Coaching and mentoring
- Business Development
- Project planning and development
- Project Management
Timeline
Sales Operations / RMA Specialist
Turntide
04.2021 - 07.2022
Owner
Ohana Board Shop
04.2005 - 12.2020
Technical Support Associate
PRO Unlimited Inc.
11.2002 - 07.2005
Software Tester
Peoplesoft
11.2000 - 10.2002
Associate of Applied Science: Computer Installation and Repair Technology -
Heald College