Arunkumar Jayakumar

• Lead strategic initiatives to build new products and features by prioritizing, analyzing, designing, and deploying appropriate system solutions to deliver customer experience, revenue growth, and increase sales.
• Own requirement-gathering and IT design decisions to solve business challenges and achieve higher standards of user experience.
• Member of the product committee and contribute to product design, feature enhancements, that improve advisor and client value.
• Subject matter expert specialized in multi-asset management concepts and building fixed index annuities, and variable annuity products.
• IT Product Owner responsible for Agile delivery by managing the product backlog, stakeholder collaboration, developing the product roadmap, participating in Scrum events, and collecting feedback for continuous improvements.
• Day-to-day interaction with distributors, brokerage firms, and advisors.
• Collaborate with Financial Accounting, Actuaries, Market Risk Management, Compliance and Regulatory, DTCC, and Order Entry Platform (Annuity Net-Ebix, Affirm-Pipeline, Firelight, FIDx, and Envestnet).
• Responsible for the continuous optimization of operational processes by evaluating the current state, conducting root cause analysis, building a new process, and streamlining workflows.
• Responsible for the tactical execution of key initiatives by building a project roadmap, tracking, and reporting project status to achieve the business needs.
• Handle changing priorities, provide support on multiple projects, with key emphasis on the technical components.
• Manage IT Applications – Policy Admin System (Navisys, ALIP, FAST), root cause analysis, and business queries.
• Implemented technology modernization projects, and experienced in AWS, microservices architecture, and digital transformation.
• Coach and supervise business system analysts, developers, promote problem-solving, and continuous improvements.

Special Mention:

• Led the team to build an in-house solution to calculate the option model using the Black-Scholes method. Played the role of SME, and suggested a design solution to use Python in Snowpark to handle the computational power.
• Owned and successfully executed the implementation of the Registered Index-Linked Annuity product, which is a new line of business for Corebridge.

• Partner with all key business and IT stakeholders, external vendors, processors, and end-users to identify the current state and requirements for the future state.
• Create process flow diagrams to capture the current state and future state. Map dependency across all downstream departments, both business and technology.
• Extensively worked with business and IT SMEs across business units to understand the functions of each source system, identified the gaps, and worked with stakeholders at different levels in the organization to close the gaps, and gathered requirements to enhance AIG IR IT applications to support the IMO/BGA channel.
• Complete ownership of business requirement gathering for all target systems to support the IMO/BGA channel.
• Worked with external vendors (Vertafore and SuranceBay) to enhance their products to accommodate and support IMO/BGA. Helped vendors gather requirements from AIG business stakeholders, processors, review SOW, and plan deliverable timelines to sync with AIG’s system release implementations.
• Mapped functionalities and system data elements between Life and IT licensing systems. Documented requirements in the form of use cases, BRDs, CRs, FSDs, and SDSs.
• Planning, organizing, and conducting requirement review meetings, JAD sessions, and securing sign-off.
• Extensively worked with technical architects, IT leaders, system analysts, and business analysts of interfacing and downstream systems on the system design, and guided the teams during all phases of the project.
• Part of the core team in planning and executing the project in 13 work streams, spanning across multiple releases. I took a phased approach to deliver items in priority order.
• Formulate a policy migration strategy and planning. One-time agent load from Callidus to the Sircon licensing system. Mapped data elements between the two systems.
• Assist in building the IMO/BGA products. Enhance the NaviSys policy administration system to support the IMO/BGA channel.
• Enhancements to integrate IR and Life workflow systems. Help create a new business process and training for end users.
• Coordinate with IT and business stakeholders, and create a release implementation plan for each work stream.
• Provide updates to management on the progress of the project and open items in the form of presentations.
• Mapped products, features, funds, and master data between OASys and NaviSys policy administration systems for index annuity policy conversion.
• Assist IT developers in Selenium script development to reissue policies in NaviSys.
• Special Mention:
• Managed integrated policy administration, SAP payments, trading, commission systems, external systems, and key actuarial platforms to track over 200,000 daily financial transactions and extracted more than 50 critical data feeds to Python scripts, consistently meeting SLAs.

• Partner with key stakeholders to identify requirements, and drive process and system configuration.
• Prepare detailed requirement BRDs, SDSs, FSDs, and CRs to communicate the business requirements to the IT development/programming group.
• Research and provide data to business management to help in validating pricing and launch strategy.
• Built new products and product features for AIG L&R. Complete ownership of numerous new products and features (annuities – variable, index, and fixed) has been built.
• Provide design solutions to implement new product functionalities, and application integrations.
• Create, review, and provide input to screen designs—wireframes/prototypes, end-user manuals, and technical documentation.
• Conduct Joint Application Development (JAD) sessions, BRD walkthrough, and IT review meetings with the business, product development team, and vendors.
• Prepare high-level and low-level designs for the new modules. Document the critical points that need to be taken care of for integrating the new modules with existing functionalities.
• Prepare the system requirements and test cases as per business requirements and federal compliance (audit).
• Responsible for the project release schedule, database design architecture document, system design document, code/functional changes document for future reference, and project implementation plan for project delivery.
• Actively participate and coordinate testing efforts with both peer members of the IT team and end users.
• Perform system cutover and post-go-live support activities.

Special Mention:

• IT Process Owner – Validated and enhanced AIG-RIS’s current processes, and installed a standardized model process for all individual annuity product initiatives (including VA, IA, FA, SPIA, and DIA) across the various administrative platforms, service centers, and distribution channels in Western National Life, AIG’s subsidiary company.
• Awarded the 'Most Valuable Associate' of the Year award for 2015 by the VP of IT Applications.

• Morgan Stanley trade confirmation platform - Developed new tools and scripts to automate the trade confirmation process
• Maintain the monitoring tools used by the Test Environment Management team for providing continuous service.
• Analyze the scope for new tools and automations that help in providing effective monitoring of trade applications.
• Provide real-time dashboards and reports to the clients about the monitoring environment.
• Report to the clients on a regular basis about the issues in monitoring.
• Provide solutions to various infrastructure issues encountered during support.
• Understand the workflow of new applications to be onboarded, and enhance/modify the monitoring structure to support the new infrastructure.