ARUNKUMAR KUMARAVEL
Parker
Summary
Engineering leader with a strong record of developing high-performing teams, improving system reliability, and driving cross-functional engineering initiatives. Experienced in capital budgeting, quality assurance, vendor management, and operational excellence. Adept at aligning engineering execution with business strategy and elevating customer experience through scalable, reliable platforms.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Systems Engineer IV
Charter Communications – Spectrum
Englewood, CO
08.2019 - Current
- Lead engineering initiatives supporting product delivery platforms and operational performance across multiple business units.
- Partner with engineering, infrastructure, construction, dispatch, warehouse, and care operations to improve customer experience and ensure alignment with Spectrum engineering standards.
- Drive strategic planning, roadmap development, and prioritization of engineering initiatives based on business objectives.
- Evaluate vendor solutions, lead technical assessments, and provide buy/build recommendations for enterprise-scale platforms.
- Built dashboards improving KPI visibility and reducing analysis time by 40%.
- Support cross-functional teams in new product deployment, system upgrades, and operational readiness.
- Mentor and guide technical teams, improving delivery consistency by 30%.
Project Lead – Engineering & Application Platforms
Daimler Trucks North America (DTNA)
Portland, OR
05.2014 - 07.2019
- Led engineering support for warranty and customer assistance platforms serving 1.3M dealers and 30,000 employees.
- Architected and managed multi-environment systems (Dev, QA, UAT, Prod, Failover) supporting enterprise applications.
- Improved system uptime from 90% → 97.9% through workflow optimization and performance tuning.
- Directed engineering efforts across Java, Linux, Oracle, Apache/Tomcat, and BMC Remedy platforms.
- Managed platform migrations (AR System 7.6.4 → 8.1.2), reducing deployment time by 25%.
- Delivered hotfixes, enhancements, and production support, reducing ticket backlog by 35%.
- Recipient of 2015 Excellence Award for Executive Support Line (ESL) design and migration.
Sr. Business Systems Analyst / Senior Remedy Developer
AT&T Mobility (Consultant)
Seattle, WA
01.2010 - 05.2014
- Developed major modules for AT&T’s One Ticketing System supporting service assurance, mobility, outage management, and event analysis.
- Delivered full SDLC execution from requirements gathering through production deployment.
- Improved application performance by 20% through SQL tuning and workflow optimization.
- Designed workflow, data models, and integrations with third-party systems.
- Provided second-level production support, reducing escalations by 15%.
- Earned Eminence & Excellence, ORION, and Manager’s Choice awards.
Remedy Developer
British Telecom (Virtusa)
India
07.2008 - 01.2010
- Developed service management modules (Request, Order, Fault, Incident, Change).
- Migrated system code across environments and created test strategies, plans, and reports.
- Improved issue resolution time by 20% through workflow optimization and first-level support.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University
Chennai, IndiaSkills
- Systems Engineering
- Platform Architecture
- Oracle
- SQL Server
- PL/SQL
- Java
- Linux
- Apache/Tomcat
- BMC Remedy AR System
- AEM
- Silk Performer
- Microsoft Office
- Dashboarding Tools
Certification
- ITIL V3
- Agile Scrum Master
- UNIX
- SCJP
- PLSQL
- BMC Certified Admin & Developer (7.6.4 SP5)
CORE COMPETENCIES
- Systems Engineering
- Platform Reliability
- Product Delivery
- Technical Operations
- Engineering Leadership
- Cross-Functional Collaboration
- Capital Budgeting
- Quality Assurance
- Vendor & Utility Relations
- Root Cause Analysis
- Agile/Waterfall
- Data Analysis
- Dashboards & Reporting
Timeline
Systems Engineer IV
Charter Communications – Spectrum
08.2019 - Current
Project Lead – Engineering & Application Platforms
Daimler Trucks North America (DTNA)
05.2014 - 07.2019
Sr. Business Systems Analyst / Senior Remedy Developer
AT&T Mobility (Consultant)
01.2010 - 05.2014
Remedy Developer
British Telecom (Virtusa)
07.2008 - 01.2010
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University