Arun Kumar Rajendran
United States__Visa Type :
Summary
Holding an H1B visa with a Valid driver's license. Pursued B.Tech IT with 8 Years of experience in IT field as a Business Analyst and Software Engineer in various industries such as healthcare, Retail & service-based.
Roles & Responsibilities:
- Ensure documentation is updated, version-controlled, and aligned with project goals.
- Prioritising requirements and managing changes throughout the project lifecycle.
- Worked as a bridge between business users, developers, and QA teams.
- Handled as a subject matter expert on process management & guide to senior leadership on strategic initiatives.
- Collaborate with technical teams to translate requirements into feasible solutions.
- Communicating on process changes and updates to relevant stakeholders and ensuring smooth transition & adoption.
- Supported project managers in risk analysis and progress reporting.
- Proficient in creating Business Requirements Documents (BRD), UAT Test Cases and acceptance criteria.
- Analysed datasets to identify trends and insights using tools like Power BI & SQL.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Business Analyst
Corrohealth (VRCM)
04.2024 - 10.2025
- Developed and maintained RCM dashboards and performance reports to track KPIs such as Days in AR, Denial Rate, and Net Collection Rate.
- Supported EHR/RCM system updates and new process implementations with Epic.
- Understanding on HIPAA regulations and healthcare billing guidelines.
- Collaborated with billing and coding teams to resolve issues and resubmitted claims accurately.
- Optimized and maintained SQL queries to extract, clean, and analyze large healthcare data sets from EHR and RCM systems.
- Ability to write complex queries, joins, and stored procedures.
- Handling Client site windows updates & Application upgrades from start till end.
- Entry level idea in working with Power BI and DAX functions, data modelling and Data Analysis.
- Verify physician and practice operations reporting and metrics with use of 3 separate Microsoft Power BI dashboard interfaces.
- Able to analyze the end-to-end revenue cycle process from patient registration to final payment posting.
- Collaborated with billing and finance teams to resolve underpayments and prevent recurring denials through process standardization.
- Provided multiple process documents to enhance the business needs.
- Experience in a SaaS environment.
- Handling daily tasks in JIRA & cases in Salesforce.
- Collaborated with other teams to design the applications to best fit the business needs.
- Working with Mirth tool & Experience on HL7 & FHIR Standards..
- Manage and update customer profiles in Salesforce lightning, optimizing account tracking and engagement strategies.
Senior Software Engineer
LTIMindtree
06.2021 - 03.2024
- Knowledge of SQL and able to work on queries.
- Able to work on basic-level stored procedures.
- Collaborated with UK client project as a Senior support engineer (Dixons), worked on their application issues & supported via call, Email and Chat.
- Worked in Incident Management team and handled critical incidents &escalations over call with client.
- Handled with VDI, Active Directory, O365, VPN, Printer issues, OneDrive, MS-Teams, MAC issues, SharePoint issues as well as user device management, authentication issues of INTUNE for IOS/Android devices & Mobile Device Management.
- Worked with Capacity Management in Azure support for Microsoft where we will be guiding customer on handling their capacity based on their usage.
- Handled a team of 10 members & guided them with project guidelines & protocols.
- Developed and monitored SLA’s and KPI’s to evaluate service performance & user satisfaction, using data and metrics to identify trends, resolve issues proactively, and drive continuous improvement.
- Worked as Problem manager based on project needs & involved in budget planning for complete project.
- Also worked in Azure monitoring team for Disaster recovery with hands-on experience in Resources managing in Azure.
- Worked on Tickets/Email & increasing the capacity based on their requirement, also connected with Region owners and checked about availability of capacity/Quota.
- Ensure all Major Incidents have accurate business impact statements, ongoing actions, and detailed recovery plans that are communicated to the correct audience throughout the incident lifecycle using the incident management tool.
- Provide OD and share to team for better resolution.
- Experienced using IT service management (ITSM) systems & asset tracking, desktop management solutions.
- Follow strike policy and connect with customer based on their requested mode of contact and resolve the issue on priority.
- Worked on Critical incident & handled escalations.
- Experienced in Azure cloud environments.
- Worked in quality team and assessed client tickets, quality & DSAT Cases.
Senior Engineer
VWR International
09.2019 - 05.2021
- Worked in Service desk L2 team & Access management for SAP Logon tool.
- Acted as a coordination point between IT & Business and internally between all other IT teams.
- SAP Access management - Account creation, access to different T-codes, password resets.
- Familiar with Cisco Webex Meetings for effective communication and collaboration.
- Expert in setting up the Audio video setup for client meetings.
- Supervised and led the service desk team including hiring, training, coaching, and performance evaluations.
- Handled a team with 5 members & audited their calls & tickets.
- Handled Customer system performance issue and performed disk cleanup, temp/cache files clearing and increased the performance.
- Used Remote Desktop Protocol tools such as TeamViewer, onedesk.
- Also, experienced in using various ticketing tools like BMC Remedy, Service Now, HEAT etc.
- Printer configuration (Physical & remote) will be taken care by our team.
- Experience managing IT asset lifecycles, onboarding/offboarding processes, and support-related audits.
- Worked in SCCM for patch release/update, also able to connect BU for their escalation related to SAP.
- CMC Admin - worked in CMC for access and other technical requirements.
- SAP Admin - Creating repository, Job server mapping, connecting to CMC, Database connectivity.
- Used Service now tool for ticketing and handled SCRUM calls.
- O365 issues were handled and resolved in L2 level, distribution list creation/Deletion and adding/removing members in the list.
- VDI/Citrix issues were handled by our team.
- SQL knowledge and able to worked on medium queries
Programmer Analyst Trainee
Cognizant Technologies Solutions
06.2017 - 09.2019
- Worked as a Technical support engineer for internal applications for internal employees.
- Worked on AD for ID creation, password reset and group access, handled O365 issues and client mailbox issue, Profile creation for O365.
- Connected customer machine via RDP and resolve the issues.
- Installation of software in customer machines from backend such as Remote desktop, SSC etc..
- Taken care of Salesforce requirement such as creating opportunities with clients & editing the data of user
profile in Salesforce CRM page. - Experience with Remote Control tools (RDP, Team viewer, Any desk &Screen Sharing via teams).
- Proficient in deploying and managing Intune for device and application management.
- Experienced with handling IT Assets like Laptops, Monitors, Docking stations, setup, and troubleshooting.
- Taken care of incident Management and worked on priority, also taken care of escalation calls.
- Provided many KB articles to team about shortcut trouble shooting issues.
- Provided clear and concise step-by-step technical support to guide clients.
- Experienced with Laptop OS imaging, desk side user assistance.
Education
Bachelor of Technology - Information Technology
SNS College of Technology
India05-2017
Skills
- RCM/EHR System - Epic
- ITIL Process
- JIRA
- SQL - SSMS
- Power BI
- Service Now & Salesforce
- Testing strategies (Test Plans, Test cases, deliverables)
Certification
Project Management Simplified by Chris Croft
Languages
English
Full Professional
Tamil
Native or Bilingual
Malayalam
Full Professional
Timeline
Healthcare Business Analyst
Corrohealth (VRCM)
04.2024 - 10.2025
Senior Software Engineer
LTIMindtree
06.2021 - 03.2024
Senior Engineer
VWR International
09.2019 - 05.2021
Programmer Analyst Trainee
Cognizant Technologies Solutions
06.2017 - 09.2019
Bachelor of Technology - Information Technology
SNS College of Technology
Software
- Service Now
- Power BI
- Epic
- SQL
- Azure VM services
- JIRA
- Salesforce
Best Performer Q4 -2024
Won best performer Q4 - 2024 for customer handling and satisfaction