ARUN SINGH SOLANKI
Jaipur,India
Summary
To excel in the field service industry by gaining successful and rewarding career within the competitive Environment of a highly esteemed organization.
Accomplished and dynamic professional, committed to high level performance with in depth knowledge and required skills of Leadership, team management,Strong Customer relationship, Conflict management and resolution, Decision making. A highly dedicated and a proven leader. consistently recognized for effective operations management with working knowledge and techniques of effective supervision. Innovative and reliable with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical skills with keen attention to detail, ability to analyze situations. Enthusiastic and an excellent communicator, recognized to establish Driven leader with strong problem-solving and customer service skills.
Overview
19
19
years of professional experience
Work History
Working With Qatar Airways as Cabin Service Direct
Qatar Airways
Doha , Qatar
08.2013 - Current
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Executive Assistant/Admin officer
AKME PROJECT, Real
New Delhi , DELHI
05.2009 - 01.2013
- Managing and scheduling calendar, appointments and meetings
- Arranging domestic as well as international travel requirements transportation and hotel reservation
- Coordinating with senior management, internal employees, vendors and clients
- Assist in preparing for meeting and maintain updated database
- Checking and follow up mails, drafting and guest call handling
- Professional relationships with internal and external clients
- Carrying out special assignments, project and business requirement as required
- Follow up with company stores, factories and update accordingly
- Follow up with finance and accounts department and update accordingly
- Keeper of business secret and confidential information
- Assist with departmental project and initiate as needed
- Managing and overseeing activities of staff and coordinate accordingly
- Maintaining petty cash register Supervision of cafeteria ,bar and acceptance of goods inward -outward events
- Pantry management including maintaining stock and purchasing of items when require
- Supervising housekeeping staff, office assistants, security guard and technicians.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled incoming and outgoing mail, email and faxes.
F&B Executive Assistant
OBEROI GROUP OF HOTELS & RESORTS
New Delhi , Delhi
01.2008 - 10.2009
- Ability to provide guests with up-to-date information and directions while attending them
- Ability to work well with other team members and to follow directions from Managers
- Excellent knowledge of food and drink pairings, particularly wine pairings
- Anticipate in guests’ needs by learning their preferences, allergies, dislikes, etc
- Have a thorough understanding of all spirits and specialty foods in stock
- Asses and restock wine and spirit collections as necessary
- Follow up with stores and taking care of inventory and maintaining stocks for smooth functioning
- Handling the guests and guest calls follow the requirement and fulfill it accordingly
- Strong understanding of guest relations and guest management
- Handling of VIP CIP, celebrities and regular guest /visitors interaction
- Assistance to the guest as per their requirement and complete it on time
- Getting feedback from guests and provide them better services
- Personalize services to the guest take care of their profile, preferences and update accordingly
- Ensure compliance with standard according to guideline established by organization.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Fitness and Membership counselor
DAY & NIGHT FITNESS
03.2005 - 01.2007
- Respond to inquiries, answer the calls and brief about membership plans
- Manage the repair and maintenance of computer and office equipment Supervise customer services
- Maintain financial files and records
- Ensure data is entered into the system
- Ensure the safety of equipment by carrying out and recording daily inspections of the gym equipment, notifying of any repairs required
- Maintain the leave management system, maintaining the stationary
- Maintain and supervising the facility’s cleanliness, following the cleaning programme provided
- Assist in the induction of new staff
- Provide information to customers regarding the facility, programme and membership options
- Have a flexible approach in the safe and efficient operation of the Centre and be knowledgeable of all areas.
Education
Diploma - Aviation and Hospitality Management
Airhostess Academy (Affiliated from Cambridge University
New, DelhiCertificate in First Aid training - undefined
Red - undefined
Cross society Jaipur
Basic knowledge of MS Office, Excel, Photoshop, PowerPoint - undefined
Coral
Diploma - fashion designing
International Polytechnic for Design
MBA - Operations and HR Management
Bachelor - Arts
University of Rajasthan
Intermediate (XII) - undefined
Rajasthan Board (Arts
Skills
Cost controls
undefinedTimeline
Working With Qatar Airways as Cabin Service Direct
Qatar Airways
08.2013 - Current
Executive Assistant/Admin officer
AKME PROJECT, Real
05.2009 - 01.2013
F&B Executive Assistant
OBEROI GROUP OF HOTELS & RESORTS
01.2008 - 10.2009
Fitness and Membership counselor
DAY & NIGHT FITNESS
03.2005 - 01.2007
Diploma - Aviation and Hospitality Management
Airhostess Academy (Affiliated from Cambridge University
Certificate in First Aid training - undefined
Red - undefined
Cross society Jaipur
Basic knowledge of MS Office, Excel, Photoshop, PowerPoint - undefined
Coral
Diploma - fashion designing
International Polytechnic for Design
MBA - Operations and HR Management
Bachelor - Arts
University of Rajasthan
Intermediate (XII) - undefined
Rajasthan Board (Arts
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