Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arunvia Adeseluka

Dallas

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at IHop. Proven ability to enhance guest experiences through attentive service and effective team collaboration. Strong cash handling expertise and a commitment to cleanliness standards ensure operational excellence. Recognized for training new staff and fostering a positive work environment.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

19
19
years of professional experience

Work History

Server

IHop
07.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Improved dining experience by providing prompt, attentive service to guests.

Shift Lead Supervisor

Subway
09.2019 - 07.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with management to develop and implement performance improvement plans for underperforming staff members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Carhop Server

Sonic
10.2005 - 06.2017
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
  • Developed strong rapport with regular patrons, fostering loyalty to the establishment through personalized service experiences.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Associate of Science - Medical Assitant

Remington College
04-2012

High School Diploma -

Magnolia High School
06-2008

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Order accuracy
  • Quality control
  • Performance improvement
  • Tableside etiquette
  • Front-of-house display creation
  • Food spoilage prevention
  • Food safety
  • Dining customer service
  • Server training

Languages

English
Full Professional

Timeline

Server

IHop
07.2023 - 01.2025

Shift Lead Supervisor

Subway
09.2019 - 07.2023

Carhop Server

Sonic
10.2005 - 06.2017

Associate of Science - Medical Assitant

Remington College

High School Diploma -

Magnolia High School

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Arunvia Adeseluka